Contact-centres.com was launched May 2005 with the mission statement of 'everything contact centres'.
So whether you are looking to outsource, seeking a new supplier, or to read up on the latest news and information contact-centres.com has the answers.
Up to date news and information is the key to good management therefore I suggest that you sign up for the latest news bulletins direct to your inbox -
Details are on this page.
We look forward to being of service to you and your contact centre and to the UK contact centre industry which we are proud to serve.
Aspect Strengthens Customer-Company Interactions with New
Unified Communications Capabilities
-
Unified Communications Applications for the Contact Centre Offer
New Instant Messaging Features and Voice Portal Capabilities for
Improved Business Processes -
Contact centres bring jobs and future
opportunities to Scotland - By Neil Lafferty
Clouds still have
silver linings and change still brings
opportunity, despite what the doomsayers might
tell us.
Politicians, forecasters, economists and
business leaders have all been very coy about
making predictions of a recovery after Baroness
Vadera was roasted in the media for claiming to
see, her now infamous, green shoots of recovery.
plantronics launch VoIP headset system
Plantronics have
announced the launch of their new VoIP Headset
System, the Plantronics IP40. The very first of
it’s kind in the market, the new IP40 is a
groundbreaking, simplified IP phone for contact
centres.
protoCall wins ‘best innovation partner award’
ProtoCall One have
been named as ‘Best Innovation Partner for 2008
– UK and Ireland’ by Genesys, the global contact
centre solutions software provider. ProtoCall
One’s managing director Faraz Khan collected the
award at G-Force, the annual Genesys user
conference, held in Barcelona (June 9-11th).
rostrvm reduces virtual call centre deployment
cost
The traditional
view of the call centre as a specific place
where customer contact takes place is becoming
outdated. Increasingly customer interactions
happen throughout an organisation combining
front-line contact management in multiple
locations and back-office support functions.
government launches 'MP expense helpline'
In response to
huge Public outcry at the level of MP Expenses
being claimed the Government has launched a
dedicated helpline for MPs.
Prime Minister
Gordon Brown has made available the helpline to
MPs where they can obtain legal and support
advise via the Downing street switchboard.
blindingly obvious report - customers prefer a
human voice!
A study by the CFI
Group has concluded that "Customer Service
Representatives are key to customer
satisfaction, yet many customers are greeted by
Interactive Voice Recognition (IVR) machines
when they reach a contact centre.
Virgin Games delivers 5 minute customer response
time with multimedia contact centre application
Virgin Games,
Virgin's on-line gaming offering announces an
average email response time of less than five
minutes to customers, following the
implementation of a multimedia contact centre
solution from NEC Philips Unified Solutions.
about us
launched May 2005 we, like the website's
strap line are 'dedicated to the UK contact centre Industry'
our aim is to bring you, the call centre professional, up to
date news and information that directly or indirectly
effects your contact centre.
the UK contact centre industry has become the world
leading industry employing millions of workers -
contact-centres.com is proud to be serving the industry and
we hope that you will find this website both comprehensive
and informative
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either your client or company are 'the leading suppliers
of.....' as chances are that we will edit it or in most
cases delete it from the inbox!)
on the basis that in life if you don't ask you don't get
ask us to publish something! We can only say no!
in an on-line world where it is governed by hits - page
impressions - unique users - we are no different!
in May 2005,
when we launched this website to have double figure visitors per
day was something to behold - but nowadays this doesn't stack up
in today's hard edged commercial world - to find out how we are
performing click here
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archive files on news, articles and case studies. please
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Contact-centres.com was launched May 2005 with the mission statement of 'everything contact centres'.
So whether you are looking to outsource, seeking a new supplier, or to read up on the latest news and information contact-centres.com has the answers.
