Welcome!

Contact-centres.com was launched January 2005 with the Mission statement of 'everything contact centres'.

Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers.

Up to date news and information is the key to good management therefore I would suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page.

We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve.

The Editor

Sinclair Voicenet Expands Operations With New Offices

Sinclair Voicenet has opened a new regional office in Bury which will provide an operational base for Sinclair Voicenet’s growing sales and service teams,.

17th May 2013

Pay and conditions in contact centres survey

IDS survey of pay and conditions in call and contact centres 2013/14 - Take part now!

17th May 2013

PleasePress1 - new website highlights call centre shortcuts

A new website is mapping out how to get past the infuriating telephone menus that greet you when you call your bank, insurer or the tax office.

17th May 2013

The Call Centre: Trailer - BBC Three

Join CEO Nev Wilshire and his staff of extraordinary characters at their Swansea Call Centre - where no two days are ever the same.

17th May 2013

Noble Systems Adds Flexibility to Customer Contact Programs with Web Services - Unified contact centre solutions enhances 'Speed to Lead' with SOAP based data exchange

15th May 2013

HCL Care signs agreement with Philips for contact centre service support and spare parts management

HCL Infosystems Ltd have announced its partnership with Philips to provide contact centre service support for its consumer lifestyle products.

15th May 2013

Admiral Announce recruitment across Welsh based contact centres

Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff and 40 additional staff at its Newport contact centre site.

10th May 2013

Lloyds Banking Group announce closure of Southend contact centre

It has been reported that Lloyds Banking Group are to close its Southend on sea contact centre at the end of the year with the result of 850 job losses.

10th May 2013

2Touch - Contact centre raises thousands for local hospice

Sunderland based 2Touch, have managed to raise thousands of pounds - despite tough times, for a local cause close to the hearts of many in the area.

8th May 2013

Sinclair Voicenet Invests in Support

Sinclair Voicenet have announced the appointment of Michelle Manson as Project Manager at the Voice Recording Specialist company

2nd May 2013

Jobs Created

Job Losses

 

 Admiral Insurance - Various

Res-Q - 200 Jobs - Hull

Webhelp TSC - 50 Jobs -  Derby

Lloyds Banking Group - Southend

 

 

CCMA Award Winners 2013 and the winners are....

Neopost Shortlisted for 7 Call Centre Awards

Kwik-Fit Financial Services Deploy New Workforce Management System

DPD - ‘Express deliver’ revolutionary customer experience thanks to NVM

HCL Care signs agreement with Philips for contact centre service support and spare parts management

Chill Insurance awards AirSpeed Telecom €500k contract

HCL Care signs agreement with Philips for contact centre service support and spare parts management

UK Outsourced Contact Centres: Market insight report

Noble Systems Adds Flexibility to Customer Contact Programs with Web Services

Ultra's new Dialler Guarantee provides up to £2 million protection against fines for excessive silent calls

Telephony Best for Complaint Handling & Customer Satisfaction

Bright UK white paper on Best Practice for Customer Satisfaction Surveying

Aspect - How Unified Comms can improve the Contact Centre

Aspect Strengthens Customer Company Interactions