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We have an extensive news archive going back to May 2005 simply search by month

 

 

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An extensive supplier database covering the contact centre industry.

 

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Search on Companies - What they did, their news & published articles.

 

Welcome! Contact-centres.com was launched January 2005 with the mission statement of 'everything contact centres'.

Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers.

Up to date news and information is the key to good management therefore I would suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page.

We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve.

The Editor

The Latest Industry News

IBISWorld - Call Centres in the UK Industry Market Research Report

Up until 2009/10, the C/C industry was in terrific shape recording consistent double-digit revenue growth, which attracted a number of new entrants to the industry according to IBISWorld industry analyst Nick Sallmann,

ProtoCall One - Supports fund raising for Dallaglio Flintoff 2012 Cycle Slam charity cycle ride

Paul Weald, strategy director at ProtoCall One, is participating in the Dallaglio Flintoff 2012 Cycle Slam

Shop Direct - Announce Contact Centre Closures

Shop Direct are proposing to transfer the running of its two of its four contact centres to Serco which could see two contact centres close with the potential loss of up to 1,000 jobs.

BT - Belfast Contact centre set to create 120 Belfast

It has been announced that BT is to open a new contact centre in Belfast, creating about 120 jobs.

Aspect - UK Bank & Insurance customers frustrated with contact centre service

Research has found that consumers get most frustrated with their banks and insurance providers when communicating with them through contact centres.

Co-op - Walsall based contact centre set to employ 50 staff

It has been announced that Co-Operative Energy are opening a new contact centre in Walsall which will see 50 jobs created.

The Institute of Customer Service - Appoints New President

The UK’s professional body for customer service welcomes its new president Des Benjamin, chief executive of leading healthcare provider Simplyhealth.

Read all of the news posted in May 2012

Contact-Centres.com - Job Watch
Jobs Created - May 2012 Job Losses - May 2012

BT - Belfast - 120 Jobs

Shop Direct - 1,800 Jobs Across UK

View all of the Job Losses/Creations from January to May 2012

Downloads - Case Studies & Whitepapers

Case Studies  

Industry Whitepapers  

QMax - Helps Radian to fill recruitment gaps saving time & money

Innovative affordable housing provider deploys scheduling software to manage

rapidly growing call centre handling 22,500 calls every month
 

 

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