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Welcome!

Contact-centres.com was launched Jan' 2005 with the mission statement of 'everything contact centres'.

Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers.

Up to date news and information is the key to good management therefore I suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page.

We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve.

The Editor

The Latest Industry News

Sky - Announce creation of  800 Dublin based jobs

Digital broadcaster SKY have announced that it is to open a new Dublin based contact centre creating over 800 over 2 years serving the Irish market.

Sky | read more

Norwich & Peterborough BS - On recruitment drive

It has been announced by Norwich & Peterborough Building Society that they are creating 40n customer service agents at their Headquarters in Peterborough.

N&P |  read more

Motiv8 Solutions - Enters Alliance with Red Letter Days B2B

Motiv8 Solutions have joined forces with Red Letter Days B2B to offer UK contact centre operators motivation and monetary reward offerings.

Motive8 | read more
February 2012 - Index

Comms Consult - Predictive Diallers doubling in popularity

Comms Consult is reporting a 50% increase in enquiries for its Predictive Diallers from call centres looking to increase talk time and profitability.

Comms Consult | read more

Interactive Intelligence - Appoint new Scotland Manager

Interactive Intelligence have announced the appointed of Joan Hill to the new role of territory manager, Scotland.

InIn |  read more

Read all of the news posted in February 2012

2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005

Highlights of contract-centres.com

mpl Systems - New Case Studies

mpl Systems | Download

mpl Systems - New Industry Whitepapers

mpl Systems | Download

Six Tips for Effective Flexible Working

Contact centre technology specialist Macfarlane Telesystems offers six tips to

organisations looking to introduce flexible working for the first time:

Article | read more

QMax - Helps Radian to fill recruitment gaps saving time & money

Innovative affordable housing provider deploys scheduling software to manage

rapidly growing call centre handling 22,500 calls every month

Article | read more
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