Verint - Company-centric Versus Customer-centric: What
Camp Are You In?
Are contact centres seeking to
satisfy their own expectations – or their customers? Aspect
Communications
How to reduce churn in contact centres
-
By Ofer Yourvexel Senior Vice President
of International Sales at Jacadao
reduce churn in contact centres -
By Ofer
The Power of Voice -
Nick Applegarth, EMEA Managing
Director, Envox
'Quality Service
would be a bonus' - says customers according to Gary Fisher - Aston
Business
Predictive Diallers from
start to finish - Michael McKinley Sytel
De-Stress for
Success! According to Ann-Marie Stagg Chair of CCMA
Making Contact
Centres Work - Amita Krishna, MD of Call centre Consultants, Kristal
Customer
Interaction
The History of CRM
Why you need a
contact centre - By Alex Kwaitowski - Ovum Consulting
Teamworking - Looking at teams and how they operate in the workplace - Steve
Shellabear of Dancing Lion explains
Stress
Busting on the Front Line - By John Ward - Managing Director -
RouteOne Group
The
Evolution of Call Recording - Adam
Lucas Marketing Manager Veritape Ltd
Facing abuse at a contact centre?
- Nasha Fitter, BPO training expert and
the CEO of Fitter Solutions
SAD - Another angle
on performance management - Tony Miller CCUK
