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New staff aid 999 crisis

Merseyside' s crisis-hit 999 call centres are getting 48 new staff. The largest intake of calls and response staff yet by Merseyside police comes after claims that understaffing was leading to unbearable stress and walkouts.

A report commissioned by Merseyside police showed on one occasion three staff were left to monitor five channels.

Call centre operatives warned that staffing shortages could cause them to miss calls for back-up, placing officers' lives at risk. Union leaders said some workers struggled to find time for toilet breaks during a 10-hour shift.

Last October police had to issue an apology to a mother-of-two after she waited nine hours for officers to arrive when her Walton home was blasted with a shotgun.

Merseyside police calls and response department answered more than two million calls in 2004.

Chief constable Bernard Hogan-Howe announced the appointments after a £1m payment from the Merseyside police authority. He said: "The new staff will support our existing 380 calls and response colleagues who work in this demanding role."

14th January 2005

  

January 2005 - New staff aid 999 crisis