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Capita - Expands Contact Centre operation in Ireland

The Capita Group Plc ('Capita') announces that it has signed a major contractwith Ireland's leading provider of fixed telecommunications, eircom, worth approximately €20 million (approximately £14 million)(1) over three years.

Capita will provide a managed services solution for eircom's outbound customercall centre located in Dublin. This centre focuses on campaigns to grow eircom's broadband and added value telephone services.

Under this agreement, Capita will take over responsibility for 200 call centre staff in the existing telesales centre, located in Dublin. Under TUPE (Transfer of Undertakings for Protection of Employment), existing staff have the option to transfer to Capita.

Rod Aldridge, Executive Chairman of The Capita Group Plc, commented, 'Our expertise in providing quality outsourced call centre services positions us well to support eircom's activities going forward. This agreement also presents an exciting opportunity for Capita in Ireland where we have a growing presence
in the financial services market and aspirations to add value in other market sectors.'

Cathal Magee, Managing Director of eircom Retail, commented, 'This deal puts in place a new flexible operating model to further develop our award winning telesales centre. Capita have been selected for their strong track record in providing cost effective, call centre solutions across a number of industry sectors in the UK and Ireland.'

1st January 2005

  

January 2005 - Capita - Expands Contact Centre operation in Ireland