We have an extensive news archive going back to May 2005 simply search by month
An extensive supplier database covering the contact centre industry.
Search on Companies - What they did, their news & published articles.
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January 2005 |
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New staff aid 999 crisis Merseyside's crisis-hit 999 call centres are getting 48 new staff. The largest intake of calls and response staff yet by Merseyside police comes after claims that understaffing was leading to unbearable stress and walkouts. Police | read more |
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Drives service improvements at Colchester Borough Colchester Borough Council has refurbished its Customer Service Centre, extended its range of eGovernment services, and set up a call-handling facility based on Macfarlane CallPlus technology in an initiative designed to improve service quality. Macfarlane | read more |
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Call centre jobs moved to India Workers at a Liverpool call centre face losing their jobs after they were told they were being outsourced to India. IBM | read more |
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Busy times at Technical Helpline A technical helpline for owners of new computers was flooded with more than 25,000 calls over Christmas. TechGuys | read more |
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Busy times at contact centre In its 18-year history, leisurewear giant Cotton Traders recorded the most successful Christmas sales Cotton Traders | read more |
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Achieves COPC certification ClientLogic Corporation has achieved COPC certification or re-certification in three of its flagship European contact centres.. ClientLogic | read more |
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Oracle Marketing - Reverses outsource trend A Birmingham-based telemarketing firm is reversing the trend and expanding its call centre business rather than offshoring to the Far East. Oracle Marketing | read more |
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Expands Contact Centre operation in Ireland The Capita Group Plc ('Capita') announces that it has signed a major contract with Ireland's leading provider of fixed telecommunications, eircom, worth approximately €20 million (approximately £14 million)(1) over three years. Capita | read more |
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