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Busy times at Technical Helpline

A technical helpline for owners of new computers was flooded with more than 25,000 calls over Christmas.

PC Servicecall, which handles queries from customers of Dixons, Currys, PC World and The Link, said it had its busiest festive period.

The company's call centre in Nottingham received an average of one query every 21 seconds on Boxing Day from people trying to get to grips with a new computer, laptop, printer, software, scanner or web cam.

More than 300 technical staff were on hand to take calls over the busiest period - Christmas Day and Boxing Day. Christmas Eve and December 27 and 28 were also frantic, said PC Servicecall.

The largest number of queries related to cables, although 98 per cent of cases involved the device not being properly plugged in.

Problems with the machine's power supply was the second biggest reason for calling, followed by customers who could not find the "on" switch.

A large number of people rang after failing to get a picture on their new computer and almost as many needed help installing software.

"Some calls can be quite amusing", said Graham Partlow, PC Servicecall's centre manager.

"One lady called us this Christmas to say her printer wasn't working. When we asked her to check the power lead, she claimed 'It doesn't have one'. "She was advised that she simply must have a power lead that needs to be plugged in. The lady then asked us to send an engineer to plug the printer in for her".

14th January 2005

  

January 2005 - TechGuys - Busy times at Technical Helpline