Garlands'
recognises its Long Service employees
Garlands Call Centres announces today that, during 2005, over 300 employees at its Hartlepool contact centre received Long Service Awards for three or more year’s service with the company – a figure which includes 177 people who received Awards for five or more years’ service.
“Staff attrition is a major issue throughout the call centre industry, which is why we’re proud that so many of our people received Long Service Awards this year. In December 2000, we had 397 full and part time employees; in 2005, over 44% of them received Long Service awards” stated Chey Garland, Chief Executive, Garlands Call Centres. “I believe that’s a remarkable achievement for a growing business like our own”.
Chey believes that the opportunity to progress within the company has been a significant factor behind the impressive statistics. “There are a number of people who joined us five or more years ago as Customer Service Advisors who are today managing teams of fifty or more Team Managers and Advisors. We’re always on the look out for ambitious and talented individuals that want to develop their careers at Garlands and there are so many more opportunities today given that we’ve grown to over 2900 personnel at our centres in the Tees Valley. In 2005 alone, for example, we’ve created over 70 new Team Manager and 28 new Call Centre Manager and Training positions.”
As well as collecting commemorative plaques/certificates, Garlands’ employees also receive financial bonuses for Long Service. Those with the company for 4 years, for example, receive a £200 High Street Voucher; while employees with 5 years service receive a £500 holiday voucher.
In 2006, Garlands will be extending its Long Service award programme to its Middlesbrough offices at Centre North East – a contact centre that was opened in early 2003.
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3rd January 2006 |
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