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January 2006

3C Launches ADVISOR Software to Measure ROI in Training

3C has become the UK's sole distributor of an innovative training software tool

ADVISOR, created by the Canadian company BNH Expert Software.

3C | read more

Bank scraps call centre scripts

Staff at Lloyds TSB call centres will no longer read from scripts when talking to

customers, the high street bank announced today. It decided to bin the scripts

after research showed nine out of 10 of people got annoyed when they were

talking to call centre workers who were obviously reading from a prompt, it said.

Lloyds Bank | read more

Garlands' recognises its Long Service employees

Garlands Call Centres announces today that, during 2005, over 300 employees

at its Hartlepool contact centre received Long Service Awards for three or more

year’s service with the company – a figure which includes 177 people who

received

CJ Garlands | read more

Job fears at Glasgow contact centre

Dozens of jobs are expected to be shed at Barclays Stockbrokers as part of a restructuring review carried out at their office in Bath Street, Glasgow.

Barclays | read more

Liverpool contact centre India bound

Vertex, a subsidiary of Warrington-based United Utilities, said the IT losses

would be split between its sites in Knowsley's Phoenix House, King's Business

Park in Prescot and Manchester city centre.

Vertex | read more

Outsourcing can seriously damage the health of your business

A study by Thomas Carroll (Brokers) Limited of 1,000 of its corporate clients

found that nearly 100% rejected the concept of overseas call centres.

Outsource | read more

Iinks NAB UK call centre management deal

BeCogent has been awarded a major five-year contract by National Australia Group Europe.

beCogent | read more

Consumer Direct - Contact centre staff brush up skills

Recruits for a new consumer advice call centre covering the north-east of

England have begun their training

Consumer Direct | read more

Jobs blow for Liverpool contact centre staff

ARVATO Services, the contact centre business based in Cunard Buildings at the Pier Head in Liverpool, is to make around 175 staff redundant.

ARVATO Services | read more

Receives "Product of the Year" Award for 2005

Amcat have announced that Technology Marketing Corporations Customer

Inter@ction Solutions® magazine has named Amcat's Enterprise Edition as

recipient of the 2005 Product of the Year Award.

Serco | read more
January 2006 - Index