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Contact Centre staff at Sheffield jobs are safe

It has been announced that Home shopping company Freemans Grattan is expanding its operations in Sheffield as part of a restructuring programme that will lead to thousands of job losses elsewhere in Yorkshire.

The Bradford-based company announced yesterday it is acting to stem three years of financial losses and to adapt to a 'changing market place'. Customers are believed to be moving away from catalogue shopping towards buying online.

All 2,200 staff at its Bradford site say they were told yesterday their jobs were at risk but the 600 workers at the company's award-winning Lower Don Valley contact centre in Sheffield should emerge largely unscathed from the restructuring.

Chief operating officer Andy Roe said some Sheffield workers not directly involved in call centre work could be affected, but jobs are likely be created in the city rather than lost as a result of plans to close a contact centre in Bradford and move its work to Sheffield.

Mr. Roe said: "The proposal is to maintain our commitment to the Sheffield contact centre and to move some contact centre activity to Sheffield. Our core staff in Sheffield have not been put at risk and we intend to invest in the Sheffield contact centre. While it is bad news for many people, we are quite excited about the opportunity of Sheffield."    January 2009 - Freemans - Contact Centre staff at Sheffield jobs are safe

29th January 2009