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MoBank sets up contact centre in Isle of Man

Jobs will be created after a mobile banking service set up its customer contact centre in Douglas, Isle of Man.

MoBank is due to launch its service across the UK next month and has opened its customer contact centre at the Town House, Loch Promenade.

The concept for MoBank is to enable its customers to do banking, shopping and book tickets via their mobile phone.

The company currently employs five staff at the contact centre, carrying out system testing research and training, and expects to expand quickly with up to 20 workers by the end of the year. Recruitment will take place in the Island. All customer contact for MoBank will be handled from the contact centre, including phone, email and web queries relating to the service.

MoBank will be available first from mid-February on iPhones and soon after that on Java, Google and Blackberry phones. 'It gives the ability to do what you want, whenever you want,' explained Mel Hunter, head of communications for MoBank. If you're on your way home and remember it's your mum's birthday, with a click you can pay for flowers.' Users can also buy cinema tickets, music, books, train tickets, flowers, gifts and takeaways, pay bills and transfer money between accounts.

29th January 2009
January 2009 - MoBank sets up contact centre in Isle of Man