January 2009

---

Recruitment due to increase in financial based calls 2Touch have announced the creation of 250 contact centre based staff at its Sunderland contact centre in response to the increased amount of calls received from their financial clients. 2Touch | read more

---

Les Blacker named contact centre leader of the year Les Blacker, Customer Services manager at Vodafone's contact centre in Warrington has been  named contact centre leader of the year at Awards held in Las Vegas. Vodafone | read more

---

contact centre staff at Sheffield jobs are safe Home shopping company Freemans Grattan is expanding its operations in Sheffield as part of a restructuring programme that will lead to thousands of job losses elsewhere in Yorkshire Freemans | read more

---

Eon - Set to close Scottish Contact Centre E.ON plans to cut 450 jobs in the UK and close a contact centre in Scotland, the German energy group said today. Eon | read more

---

HEROtsc - Buoyant times reported It has been reported that Telecom Service Centres is planning to create more jobs and expand its Dearne Valley operations, after boosting profits from £3 million to £5.1 million HEROtsc | read more

---

Hoax 999 calls cost time, money and lives Police have warned of the dangers of hoax 999 calls – after the number made in 2008 was more than treble the figure of 2007. Hoax  | read more

---

better for everyone: Secures telemarketing contact Telemarketing company, Better For Everyone, has secured a telemarketing contract with East Lancashire Chamber of Commerce. better for everyone | read more

---

On recruitment drive Sunderland City Council are set to recruit 300 contact centre agent positions with the vacancies being promoted at an employment fair being held January 29th 2009. Sunderland County Council | read more

---

City Link - Job Cuts? Job cuts ahead as courier company set to axes 7 of its 9 contact centres? Staff are facing anxious times as it has been announced that 7 of its 9 UK based contact centres will close City Link | read more

---

---

HMRC Contact centre goes live creating 350 jobs HM Revenue & Custom's new contact centre will open/go live for business 26th January and has created 350 new jobs in West Cumbria. HMRC | read more

---

Fusion Contact Centres on recruitment drive Fusion Contact Centres is taking on 33 additional staff at their Sunderland and Peterlee contact centre. The company currently employs in excess of 500 staff in the north-east. Fusion | read more

---

whitepaper - online sales tactics The latest IMRG figures show 3.8m people spent £102m online on Christmas day, Teleperformance, the UK’s leading contact centre outsourcer, issues a whitepaper on how ecommerce customer services can maximise sales Teleperformance| read more

---

80 staff made redundant at Dundee contact centre A Tesco company spokesman said temporary staff provide the customer service centre in Dundee with “a flexible source of labour at peak times of the year.” Tesco | read more

---

BT Awarded wooden spoon for worst customer service The Daily Mail has awarded BT a wooden spoon for having the worst customer service in the country from a poll of 3,200 readers of the Mail’s Money supplement. BT | read more

---

Stan James - Set to close contact centre Bookmaker Stan James is set to close its UK contact centre with the operation  moving to Gibraltar. Stan James  | read more

---

Telemarketing is Dead, Future is Your Prospects The latest IMRG figures show 3.8m people spent £102m online on Christmas day, Teleperformance issues a whitepaper on how ecommerce customer services can maximise sales Teleperformance | read more

---

MoBank sets up contact centre in Isle of Man Jobs will be created after a mobile banking service set up its customer contact centre in Douglas, Isle of Man MoBank | read more

---