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British Gas - Job losses at contact centres?

Union GMB have claimed that the energy giant are planning up to 5,000 job cuts at their Stockport, Edinburgh, Glasgow, Leicester, Leeds, Cardiff and Oldbury contact centres.

The claim comes on the back of a leaked report highlighting a 25% reduction in non-customer facing staff.

GMB's National officer Gary Smith commented, "GMB has good reason to believe that British Gas is planning to axe up to 5,000 jobs in its operations across the UK. Union members believe the cuts being planned are massive. The staff are working flat out in what looks like the busiest period the company has ever had.  Contact centres have been open until 4am in the morning. Engineers and the staff have been performing heroics to try and keep customers warm. Our fear is that once the busy period is over the axe will fall."

commenting on the claim British Gas refuted the statement with a spokesperson saying. "The claim by the GMB is untrue. While we did remove around 300 non customer-facing roles last year, we also announced the creation of more than 4,000 new roles - including engineers and smart energy experts who will lead the roll-out of smart meters and energy efficiency measures.

As at time of publishing a spokesperson from either the GMB or British Gas was available for comment. We will of course update this news article in due course.
19th January 2010
January 2010 - British Gas - Job losses at contact centres?