Noble Systems is Honoured for Outstanding Innovations in Contact Centre Technology

Noble Systems Corporation has received a “Product of the Year Award” from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine for Noble® WFM with Outbound Plus. Noble® Workforce Management with Outbound Plus is a powerful and complete workforce management system, providing a robust and affordable forecasting and staffing management solution that is easy to deploy for centres of all sizes. Noble WFM’s outbound and blended forecasting features fill a void left by many WFM products which focus only on inbound communications. Customer Inter@ction Solutions has been the leading publication in the CRM, call centre and teleservices industries since 1982.

Noble WFM with Outbound Plus incorporates forecasting and scheduling for outbound programs, Noble Systems provides a comprehensive workforce management system for inbound, outbound and blended programs that can accurately forecast call volumes, leverage flexible scheduling processes for both call and non-call activities for call centre and back-office personnel, produce reports that measure agent and centre performance and reduce costs. ‘Forced adherence’ features help ensure agent compliance to schedules. Noble WFM offers features and tools targeted for outbound and blended environments.

“I am pleased to honour Noble Systems for its hard work and success. Noble’s dedication to improving the quality of technologies to better the contact centre experience as well as the ROI for companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has honoured companies that show excellence in advancing technologies and application refinements,” he added. The 11th Annual Product of the Year Award winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine.

James K. Noble, Jr., President & CEO of Noble Systems, says, “Noble WFM with Outbound Plus helps contact centres automate the process of forecasting call volumes and agent scheduling, ultimately improving service levels and reducing costs. By unleashing WFM on the large amount of rich data gathered in the Noble contact centre solution – or with virtually any dialler or switch – our users will see dramatic improvements in their abilities to forecast activity, manage staffing levels and monitor performance. We are excited to have this technology recognised by Customer Inter@ction Solutions and TMC.”