ProtoCall One delivers strong results following successful broadening and deepening of contact centre solutions portfolio

- Company achieves growth delivering multi-channel, workforce optimisation and decision management and analytics contact centre solutions portfolio

- Strengthened management team and new UK headquarters location announced ProtoCall One, the leading contact centre consultancy and systems integrator, has announced its preliminary financial results for the year ending 31st December 2009. Revenue increased by 30 percent year-on-year with net profit margin in excess of 20 percent during the period.

Faraz Khan, managing director, ProtoCall One, commented: “Against the backdrop of extremely challenging market conditions, we managed to deliver growth in revenues and profits and increase our headcount during 2009. We remained focussed o n our core capabilities: helping our clients address the fundamental issues of cost reduction within their businesses and improving their connectivity with customers. We have welcomed many new leading contact centre operators as clients.”

ProtoCall One also strengthened its management team as the business embarks on a new chapter in its growth story with key appointments in sales, service and marketing. Jason Sparks joined as Commercial Director responsible for the overall sales effort. Jason’s business development experience includes running a new media startup and over six years with contact centre expert Sabio.

Mike Boyle joins as head of service delivery. Mike brings his extensive management and consulting experience across customer contact solutions, business consultancy, process optimisation, service desk and project delivery with organisations including BT Syntegra, CCT, Datapoint and Logica.

Rob Sherwin joins as head of marketing with a wealth of experience across marketing and business development from key industry names such as of Azlan, Cisco, Nortel, Motorola and Racal Telecom as well as contact centre industry experience from Datapoint.

Jason Sparks, commercial director, ProtoCall One, commented “ProtoCall One is in great shape to deliver against its business objectives through 2010 and beyond. We continue to see demand for our expertise in delivering solutions for businesses which face challenges around their multi-channel contact, including complimentary workforce management & decision management applications. We believe 2010 will be the year that contact centres will think less about cost cutting, and focus more on growth and competitive differentiation.”

ProtoCall One has also recently completed a move to new prestigious headquarters at The Priory, Burnham, Buckinghamshire. Rob Sherwin, head of marketing commented: “We are delighted with the move to Burnham, which offers a high quality environment for our employees and customers alike. It offers room for growth, is positioned well for all the major transport links and we look forward to welcoming our clients to our new home.”

16th January 2010