We have an extensive news archive going back to May 2005 simply search by month
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Search on Companies - What they did, their news & published articles.
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January 2011 |
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Teleperformance Seminar - “Making the difference through exceptional customer service” Teleperformance believe 2011 is the year customer service will be the real differentiator for businesses and is offering senior executives and directors responsible for customer service a unique opportunity to attend their next seminar on “Making the difference through exceptional customer service.” Teleperformance | read more |
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Sky - 500 Contact Centre Jobs to be created in Sheffield Broadcaster Sky have announced plans to open a customer service centre in Sheffield creating 500 jobs Sky | read more |
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Set to Recruit 50 Staff at Manchester contact centre Manchester based outsourcer CallCare Ltd have announced a recruitment drive to expand its 100 strong Salford Quays based team by 50 new staff. Callcare | read more |
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Call Centre Dynamics - Set goes into liquidation Dundee based outsourcer Call Centre Dynamics has announced that it is to go into liquidation pending the hopefully sale as an ongoing business. Call Centre Dynamics | read more |
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Announces employee award winners Domestic & General (D&G) have announced the winners of the Brighton site’s annual employee awards at a Bollywood themed ceremony at Karma, Brighton Marina. D&G | read more |
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LSL Property Services - Announce job creation Southampton based property company LSL Property Services have announced the creation of up to 100 jobs at a state of the art £2m contact centre. LSL | read more |
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Job cuts leaked in memo Utility giant National Grid caused uproar by sending out an email destined to Managers only to all staff about job cuts across their contact centres in Northampton and Hinkley. National Grid | read more |
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Limits calls to 'less than 3 minutes It has been revealed that Government owned bank RBS are limiting the length of calls from customers to just two-and-a-half minutes before the agents are encouraged to transfer them. RBS | read more |
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mywaytravel.com - Staff required at new contact centre Up to 100 jobs are to be created in Darlington as travel company mywaytravel.com are on a recruitment drive for their contact centre which opens later this month. mywaytravel | read more |
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How
Productive is your Workforce? Optimising agent performance and service quality while controlling costs is a constant battle not just for contact centre managers but also for customer contact stakeholders in HR, operations, IT and other departments. And it’s not always just a question of balancing conflicting operational targets. Sometimes it’s a case of balancing short and long term operational objectives with – often conflicting – overall business objectives. Aspect | read more |
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Wins Two Awards at the National Customer Services Awards LV= has won two of the coveted awards at this year's National Customer Services Awards. LV | read more |
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Jobs boost as insurance firm recruits 75 staff It has been announced that Autonet Insurance are to recruit up to 75 contact centre staff to deal with their vehicle, home, travel and pet insurance products. Autonet | read more |
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Announces 60 new contact centre jobs Peterborough based contact centre Fusion, part of the BGL Group, have announced the creation of 60 new jobs at its Bretton offices. Fusion | read more |
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Alton Towers - Contact centre staff required Alton Towers are creating up to 950 staff to include staff at their contact centre which handles both customer service and bookings. Alton Towers | read more |
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Offers 40 Hours Telemarketing to Help Charity UK based Promocall is launching a monthly draw in which the winner receives 40 hours of free outbound telemarketing. Promocall | read more |
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Survey reveals tough 2010 for contact centres and improving recruitment and investment outlook for 2011 • 52% of contact centres will increase staff numbers this year • 47% of contact centres will increase IT budgets in 2011 protocallone | read more |
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Shortlisted at the Innovation Awards 2011 Liverpool Direct's Careline Service is one of five public sector organisations to have been shortlisted as a finalist at Contact Centre Innovation Awards 2011. Liverpool Direct | read more |
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Delivers Next-Generation Customer Contact with Launch of Aspect Unified IP 7 Platform - Latest Platform Release Leverages Unified Communications and Collaboration and Provides Features and Flexibility to Meet Rising Consumer Expectations - Aspect | read more |
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It has been reported that HEROtsc are to recruit an additional 41 staff at its base in Rothesay on the Isle of Bute. HEROtsc | read more |
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Looking to recruit 100 new staff HOMEFIX 24/7the emergency call-out and repair business, wants to add 100 new employees to its Teesside workforce as part of a nationwide expansion. Homefix 247 | read more |
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Expands open contact centre optimisation strategy with Teleopti workforce management partnership CyberTech has announced a partnership with Teleopti thereby expanding its ever-growing base of best of breed contact centre solution vendors. Cybertech | read more |
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Beats Santander for ‘worst’ customer service wooden spoon Home phone and broadband giant TalkTalk has been given a wooden spoon award, after its customer service was voted the worst in Britain. TalkTalk | read more |
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Announces 60 new contact centre jobs Fusion, part of the BGL Group, have announced the creation of 60 new jobs at its Bretton offices. Fusion | read more |
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Welsh Contact Centre Awards - Finalists Announced The Welsh contact centre sector is set to celebrate the champions responsible for growing the industry over the past 12 months at an upcoming awards ceremony .Awards | read more |
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Brookson & Rostrvm - Enhance the sales experience Contact centres are facing increasing pressure to provide excellent customer service but keep the length of calls viable at the same time. Rostrvm | read more |
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