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Environment
Agency - £25m for Outsourced Contact Centre
It has been reported that the
UK's Environment Agency is outsource their contact centre
services in a tendering contract worth up to £25m over a 4 year
period.
The tender document
stipulates that outsourcer must provide a multimedia service
such as 24/7 telephone service able to cope with call levels
which peak at 1,000 per hour, IVR and SMS and instant
messaging.
In addition to the flood line
service, the contact centre may also be made available to other
government departments or contracting authorities to use in
order to provide similar incident management and advice services
that require call centre and multimedia communication provision.
20th January 2012
January 2012 - Environment Agency - £25m for Outsourced Contact Centre
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Environment
Agency - £25m for Outsourced Contact Centre
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