Vodafone - 'Outsources' 200 call centre jobs to Teleperformance

It has been announced by Vodafone that it is to 'transfer' 207 staff employment contracts at its Newark site to Teleperformance.

Vodafone - Teleperformance - | read more

Fusion - Appoints Kate Lampett as new Contact Centre Manager

FUSION Contact Centre Services have appointed Kate Lampett as their new Contact Centre Manager at their Peterborough Site

Green Home Company - 100 Call Centre Jobs created at Bridgend site

The Green Home Company have announced that they are to create additional jobs at the company's Bridgend contact centre bringing to total to 100 staff.

Green Home Company | read more

Capita - Set to recruit Staff at Forres contact centre

Capita have confirmed that they are to recruit 40 staff at their Forres site in addition to their announcement to recruit 100 staff at the site last November.

Capita | read more

tPad - Predictive Diallers More Than Just a Telecom Tool

Tpad has introduced its predictive SIP dialler into the market, targeting the fast-growing call centre industry.

Sunderland CC - Promote Recruitment Day with 500 jobs on offer

Major employers from across Wearside will be looking to fill more than 500 vacancies at the Contact Centre Recruitment Day .

Fusion - ‘Jen’ gives call centres and service desks a helping hand

BMC partner, Fusion Business Solutions, launches new BMC Remedy service desk solution with advanced intelligent virtual agent and chat functionality

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Ant -  Group's 4th Contact Centre Officially opened by Nick Clegg

Ant's 4th contact centre has been officially opened by Deputy Prime Minister, Nick Clegg, which aims to create 200 new jobs over the next 12 months.

Ant Marketing | read more

Datapoint - launches Katalyst COREcentre in the Cloud

Customer centric organisations can now reap the benefits of a fully managed and securely hosted contact optimised contact centre, with Katalyst COREcentre.

Convergys - Leaders in Quadrant for Customer Management

Convergys Corporation have announced today that it has been positioned by Gartner, Inc., in the Leaders quadrant of the 2011 BPO.

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Sitel - Leaders in Gartner’s 2011 Customer Management Contact Centre BPO

Sitel have announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2011 Customer Management Contact Centre BPO.

Environment Agency - £25m for Outsourced Contact Centre

It has been reported that the UK's Environment Agency is outsource their contact centre services in a tendering contract worth up to £25m over a 4 year period.

Environment Agency | read more

KC Contact Centres wins customer service contract with furniture retailer MFI

Online furniture retailer MFI has chosen KC Contact Centres to provide outsourced customer service and sales support to customers who buy from its website.

Eishtec - Set to create 250 Waterford based jobs

It has been announced that Waterford based outsourcer Eishtec are set to create up to 250 jobs.

Eishtec | read more

Noble Cloud EC - Receives "Product of the Year 2011 Award"

Noble Systems Corporation has received a “Product of the Year Award” from Technology Marketing Corporation’s magazine for Noble® Cloud EC.

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Datapoint - ”Get it right!” demands Datapoint, as yet another survey finds customers unhappy with contact centre

CallCopy - Helping companies comply with PCI DSS v2.0 Standards

CallCopy have announced that it has taken steps to address the latest version of the Payment Card Industry Data Security Standard (PCI DSS).

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Cactus Search - Contact Centre Management Salaries Remain Strong in Economic Downturn

A new report  Cactus Search has shown salaries in the industry to be faring better than the national average despite a difficult time for the economy.

Cactus Search | read more

FirstGroup plc - By Pass the Contact Centre for Customer Service

First TransPennine Express (FTPE) is launching a brand new form of customer assistance and removing the need to sit in a call centre queue.

FirstGroup Plc | read more

NewVoiceMedia - Real-time search set to revolutionise contact centre customer service

New patent from NewVoiceMedia will enable customer information to be gathered from the Internet in real-time

NewVoiceMedia | read more

eGain - Launches Multichannel Suite to Enhance Cisco Unified Contact Centre Express

Pioneering solution integrates best-of-breed eService with Cisco’s leading contact centre platform for medium-sized businesses.

eGain | read more

Datapoint - indexing system sets the grade for contact centre optimisation

Datapoint Contact-Optimisation Solution with Katalyst provides a performance mapping index to directly measure contact centre efficiency

Datapoint | read more