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Sitel - Leaders in Gartner’s 2011 Customer Management Contact Centre BPO

Sitel have announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2011 Customer Management Contact Centre BPO report. The report evaluates vendors through a series of stringent criteria related to the ability to execute as well as completeness of vision.

“Sitel’s positioning in Gartner’s Leaders quadrant confirms our mission to be a trusted partner to our global clients,” said Bert Quintana, President and CEO of Sitel. “As Sitel continues to enhance our multi-channel customer service strategy, the Company remains focussed on investing in the right people, process and technology. Over the next year, Sitel will remain focussed on delivering innovative solutions driven by social media engagement, self-service and customer satisfaction improvements.”

25th January 2012

January 2012 - Sitel - Leaders in Gartner’s 2011 Customer Management Contact Centre BPO