February 2010

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Staff rise to the challenge for Sport Relief beCogent have declared its support for Sport Relief 2010. On Friday 19th March Sport Relief is hosting a celebrity filled night of TV on BBC One and over 100 beCogent staff will be volunteering to receive donation calls. beCogent | read more

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Auto Windscreens contact centre available 24/7 Every Monday, Auto Windscreens witnesses a 350% increase in calls to its contact centre compared to a weekend day. Auto Windscreens| read more

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Contact centre achieves NVQ success Rochdale based contact centre The Impact Partnership have announced that 25 staff have achieved NVQ status in customer service and business administration. Impact Partnership | read more

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A Great Place To Work Yorkshire Waters contact centre - Loop Customer Management - is celebrating for the 3rd year running as employees yet again deem the company a great place to work. Loop | read more

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Insight delivers advanced analytics for market New solution allows contact centres to effectively measure and monitor customer experience in real time, via unified desktop interface.- Jacada | read more

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Santander confirms closure of Ashford contact centre The Alliance & Leicester contact centre, part of the Santander group, handles calls from their customers primarily regarding current accounts and savings is set to close in June 2010 Santander. | read more

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New Contact Centre planned for Ipswich Borough Council As part of Ipswich Borough Council's long-term improvement plans for their public services the Council have taken the decision to route all public enquiries though a new dedicated Customer Contact Centre. Ipswich BC | read more

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New web hosted queue & strategic planning products from Q-Max Q-Max Systems Limited, the provider of workforce management solutions for contact centres, today announced the launch of Q-MaxPlus.  Qmax | read more

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Pembrokeshire's CC contact centre assistant to skydive for Haiti Roger Jenkins, an assistant at Pembroke shire County Council's contact centre, is lying in the face of fear in aid of the Haiti earthquake appeal by skydiving from 12,000 feet in April. Pembrookshire CC | read more

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Iinstalls virtual contact centre at Cheshire BS Vodafone UK is helping Cheshire Building Society customers get the services they need faster and more effectively through the completion of a new communications network and virtual contact centre solution. Vodafone | read more

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Alcatel-Lucent wins Frost & Sullivan EMEA Award Three Genesys solutions highlighted for effectiveness in helping organisations respond to the changing nature of the contact centre market shop service for all contact centres. Alcatel | read more

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Appoint of new commercial manager, Ray Dunstan ProtoCall One have announced the appointment of Ray Dunstan as its new commercial manager.  ProtocallOne | read more

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Contact Centre gets top marks Top marks were awarded to Huntingdonshire District Council's call centre in a mystery shopping exercise that measured how well they respond to customers. Huntingdon CC | read more

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One Recruitment Associates' Call Centre Challenge Cup 2010 Specialised Scottish based recruitment company One Recruitment Associates have announced plans for the 2010 Challenge Cup aimed to attract Scottish based contact centres to enter teams to raise money for charity. One Recruitment | read more

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One Vision Housing Gains Visibility with Freedom Contact Centre Freedom Communications today announced that it has delivered a state-of-the-art contact centre for One Vision Housing (OVH). Freedom  | read more

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MP enters debate over Shop Direct redundancies Montgomeryshire MP Lembit Opik has entered the debate over the closure of Shop Direct's Newtown contact centre. Shop Direct | read more

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To provide OnDemand services to contact centre company TeleTech UK have announced an agreement to provide advanced OnDemand services to a British contact centre company. TeleTech | read more

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Launches Hosted Technology Services Division Garlands combines comprehensive portfolio of hosted technology contact centre services with 30 years contact centre technical and operational experience CJ Garlands | read more

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Mackenzie Hall - 100 New Jobs for Kilmarnock Business is booming at Mackenzie Hall's contact centre in Kilmarnock with the announcement that up to 100 jobs are to be created over the next year. Mackenzie Hall | read more

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Expands Workforce Optimization Suite with Iontas Desktop Analytics Solutions Measure Application Usage and Analyze Workflows, Improving Staff Performance in Contact Centres, Branches and Back Offices Verint | read more

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Job cuts at Stratford upon Avon contact centre International outsourcer Sitel have announced that up to 100 jobs are to axed at their Stratford upon Avon contact centre after one of their major clients, British Gas, made the decision to bring the work 'in-house'. Sitel | read more

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Set to close Bournemouth based contact centre? Nationwide Building Society have entered a consultation period with staff at their Bournemouth based contact centre where it proposes the closure in June Nationwide | read more

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End of the line for Swine flu contact centre helpline After being launched in July 2009 to provide support and advice to callers regarding the Nation's Swine Flu pandemic the  Department of Health have confirmed that the helpline and associated website will close Thursday 11th February 2010. NHS | read more

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Further job cuts announced Helphire, part of Helphire Group Plc. the Bath based company which provide loan cars to the insurance industry have announced that up to 300 staff will fax redundancy in the latest round of savage job cuts. Helphire | read more

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West Midlands Ambulance Service's Contact Centres goes live A £2m investment by West Midlands Ambulance Service for a new site went live 1st February 2009 after it was officially opened by Government Health Minister Mike O' Brien. WM Ambulances | read more

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Announces Acquisition of Quilogy, Inc Acquisition Creates First and Only Global Company Dedicated to Helping Organisations Derive the Full Combined Benefits of Microsoft Unified Communications and Collaboration Technologies Aspect | read more

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Alert available in the latest release of WFM Software Q-Max 6.3 includes automatic notification via voice calls or text messages of predicted drops in service levels  QMax | read more

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TouchStar Call Centre Software Rebrands as Daviker The exclusive UK reseller of the Noble TouchStar product suite has today announced its rebranding as Daviker Limited. TouchStar | read more

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Virtual contact centre for Liverpool based Advice Partnership Liverpool Advice Alliance is a partnership between 16 charities and advice agencies, which have banded together to pool their resources and offer a more comprehensive service to the local community. Liverpool Advice| read more

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Set to axe 120 jobs at London contact centre TeleTech, a business process outsource company (BPO), have announced that they are to axe a total of 120 jobs at their London based contact centre. TeleTech | read more

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