Nationwide Energy Service - Create 360 Swansea contact centre jobs

Nationwide Energy Services, a company specialising in home energy efficiency,

have announced that it plans to create 360 jobs at a Swansea contact centre

Nationwide Energy Services | read more

East Coast  - Announce Job Cuts at Newcastle Contact Centre

Train Operator east Coast have announced a total of 196 jobs losses at their

Newcastle based contact centre currently run in partnership with National Express.

East Coast | read more

.All change at Barrow based contact centre

Staff at BT's contact centre in Barrow  have been told of new job functions of

supporting the company's customer service operation specialising in billing

services.

BT | read more

Awarded four key certifications

Outsourcer HEROtsc have announced that they been awarded top accreditation in

four key aspects of its business structure and philosophy.

HEROtsc | read more

Launches 2011 Contact Centre Salary Survey

Contact Centre management recruiters Cactus Search have just released their

2011 Salary Survey.

Cactus Search | read more

Supports Dwr Cymru Welsh Water’s move to new Linea Building in Cardiff

Zero disruption as IP Telephony and Contact Centre facilities move to new site

Receive Over 1,400 Calls A Day To Personal Alarms' Response Centre

Latest data from Age Concern Personal Alarms demonstrates the impact of this

winter's extreme weather on those in later life, with a record breaking number of

calls made to the dedicated response centre between October and December

2010.

Age Concern | read more

Agilisys - Contract loss equates to possible job losses

Barrow based outsourcer Agilisys have announced that due to a contract being lost

with insurance company First Assist that 30 staff are facing redundancy .

Agilisys | read more

Job cuts at Darlington Contact Centre

It has been reported that staff at Infoserve's Darlington based contact centre face

redundancy as the online business company undertake a cost-cutting exercise.

InfoServe | read more

Set to create 50 Contact Centre Jobs

Scottish based travel operator Barrhead Travel have announced plans to create 50

contact centre jobs.

Vodafone | read more

Revolution CC - Opens contact centre with plans to create 250 Jobs

Revolution CC have opened their Sunderland based Contact Centre with plans to

create 250 jobs by the end of the year.

lRevolution CCl | read more

Set to create 200 jobs at Hamilton based contact centre

John Lewis is to create another 200 jobs at its call centre in Lanarkshire the

retailer has confirmed with the company expecting 650 people to be based at its

Hamilton Technology Park centre by the end of this year.

John Lewis | read more

Web-based virtual queue application secures full DevConnect compliance for Avaya Voice Portal

Sabio have announced that its Sabio Callback web-based virtual queue

application has secured full Avaya DevConnect Compliance for its comprehensive

integration and interoperability with Avaya Voice Portal.

Sabio | read more

Staffordshire CC - Selects Kcom to deliver public sector network

Kcom has been selected by Staffordshire County Council to deliver one of the

country’s first Public Sector Networks (PSN).

KCom | read more

Home Group - 130 Jobs planned at new contract centre

Social housing provider Home Group is set to create more than 130 jobs with

plans to open its first dedicated contact centre in the North East

Home Group  | read more

Jobs for the Girls

There has been much debate in the press over the past couple of weeks about

whether men and women are suited to particular jobs because of stereotypical,

gender-specific strengths and weaknesses.

Spark Response | read more

Derby Contact Centre Goes Live

Car supermarket Motorpoint has officially opened its new contact centre in Derby

today. (1st February 2011)

Morotpoint | read more

All change for staff at Stockton based contact centre

Stockton based outsourcer FirstSource, which took over the running of

Barclaycard's contact centre, have concluded their consultation with both the Unite

Union, management and staff over possible redundancies.

Firstsiurce | read more

Gloucester Police - Hoax calls at record high

From August 2009 to July 2010, 1,149 hoax calls were made to Gloucester,

compared to 868 the year before.

Hoax | read more

Silent Calls - Ofcom flex their muscles

Companies responsible for silent calls face fines of up to £2 million under new

rules which have come into force today.

Ofcom | read more

Contract extension for Birmingham Contact  Centre

A five year extension to Birmingham City Council's contract with its outsourcing

partner, Capita, has been agreed following a cabinet decision last November to

open negotiations.

Capita | read more