Comet - Either Hull or Bristol Contact Centre Faces Closure

It has been reported that Comet, the High Street Electrical retailer, is to merge its Hull and Bristol based  contact centre with the loss of 316 jobs and has entered into a 90-day consultation period with both Staff and Unions which will ultimately see one of the sites close.

Veraco - Secure Scottish Power Contract

Outsourcer Veraco have announced that it has gained a significant outsource contract with Scottish power which would see up to 100 jobs created at its Swansea contact centre.

Veraco | read more

Veolia Water - Enhances customer experience with cloud-based call centre services

Veolia Water provides water services in the UK and is part of the world's leading environmental services company, Veolia Environment. With over 2,000 people, the organisation has won numerous awards for its approach to responsible business leadership, sustainability and innovation.

PayPal - Set to announce the creation of 1,000 contact centre jobs?

Rumours is rife in the contact centre industry that PayPal, the payment company owned and operated by eBay, is to announce the creation of up to 1,000 jobs.

Conduit - Announce creation of 600 Cardiff based jobs

Welsh based outsourcer Conduit have announced the creation of 600 jobs following a major contract win with British Gas.

Conduit | read more

Fisherman's Friend - Save Our Sickies - Helpline launched

A recent survey found that half of workers had not taken a single day off sick in 2011* because of a cold or flu - Save Our Sickies - Helpline launched.

Fisherman's Friend | read more

NewVoiceMedia achieves market first with ISO27001 certification

NewVoiceMedia have announced it is the first cloud based contact centre provider to be awarded the ISO27001 certification for information security across its entire portfolio of services as well as the company’s internal processes.

NewVoiceMedia | read more

ProtoCall One opens Genesys Software as a Service ‘cloud simulation’ demonstration facility

• Customised test-drive experience offers contact centre leaders a real-world simulation of their future operation

ProtoCall One | read more

Natterbox - Six in 10 customers have ditched a company for poor telephone customer service

More than six in ten customers have ditched a company because its telephone customer service has been so bad, research has revealed.

Utilitywise - Announce creation of 200 South Shields based jobs

Utility Broker Utilitywise has announced the doubling of staff at its South Shields contact centre with recruitment starting immediately .

Utilitywise | read more

Serco - Sign £55m partnership with Freemans Grattan Holdings

Serco have announced that it has been awarded a new partnership agreement with Freemans Grattan Holdings (FGH).

Serco/Freemans | read more

Virgin Media creates 500 jobs across Swansea and Manchester contact centres

Telecoms and broadband provider Virgin Media have announced the creation of 500 jobs at its Swansea and Manchester based contact centres.

Virgin Media | read more

HomeServe - Set to axe 150 Contact Centre Staff

Insurance giant Homeserve have announced that they are to axe 200 jobs at its West Midlands based contact centre, as a result of falling customer base after the company was fined last year for mis-selling insurance policies.

Homeserve | read more

Everest Ltd - Enter consultation period over possible job redundancies

Home improvement company Everest ltd have announced that they have entered a 30-day consultation period with staff and Unions at their Plymouth based contract centres with the possibility of 51 job losses.

Everest | read more

Noble Systems - Expands infrastructure footprint to meet growing demand for cloud-based services

Noble Systems Corporation have announced the establishment of an additional colocation facility ...

Noble Systems | read more

HCL BPO Services - Announce over 250- redundancies at Belfast & Armagh

It has been reported that HCL BPO Services have announced a 90-day consultation process with staff at their Belfast and Armagh contact centres .

Jacada launches industry’s first product designed exclusively to revolutionise call centre interactions with existing CRM systems

Call Britannia - Recyclebank awards 2 year contract

Call Britannia have announced that they will be providing customer service support for Recyclebank’s in a 2 year contract

NewVoiceMedia - Work from home during the cold weather?

As businesses brace themselves for ongoing severe weather this month, many will be worrying again about how prepared they are for their staff to work from home if the weather closes in.

NewVoiceMedia | read more

CCA - Launch of Scottish Customer Service Awards 2012

A new recognition programme focused on customer service excellence in Scotland was launched today.

CCA | read more

Answer-4u - The cost of missing that crucial call by Glenn Harrison

We have all experienced times when we have tried to contact a business, but received no answer.

Answer-4u | read more

Sky - Announce creation of  800 Dublin based jobs

Digital broadcaster SKY have announced that it is to open a new Dublin based contact centre creating over 800 over 2 years serving the Irish market.

Sky | read more

Norwich & Peterborough BS - On recruitment drive

It has been announced by Norwich & Peterborough Building Society that they are creating 40n customer service agents at their Headquarters in Peterborough.

Motiv8 Solutions - Enters Alliance with Red Letter Days B2B

Contact centre employee motivation experts Motiv8 Solutions, have joined forces with the UK’s most innovative employee reward firm, Red Letter Days B2B, to offer UK contact centre operators a unique and unrivaled motivation and monetary reward offering.

Motive8 | read more

Comms Consult - Predictive Diallers doubling in popularity amongst contact centres

Bolton-based independent telecoms company, Comms Consult, is reporting a 50% increase in enquiries for its Predictive Dialler services from call centres looking to treble their staff’s talk time and increase profitability.

Comms Consult | read more

Interactive Intelligence - Appoint new Scotland Manager

Interactive Intelligence have announced the appointed of Joan Hill to the new role of territory manager, Scotland.