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Garlands
retains Investors in People status
Following an inspection in late 2006, Garlands Call Centres has retained its Investors in People (IIP) status.
IIP is a rigorous National Standard of good practice centred on common practices such as communication, planning, training and development, performance review and management effectiveness. IIP is designed to help organisations improve performance and realise objectives through the management and development of their people.
The recent inspection was Garlands' second 3-yearly inspection since attaining IIP status in 2000. As an organisation working within the IIP standard, Garlands is committed to providing employees with:
* A good working environment
* Recognition and
development
* Good quality training
* Job
satisfaction
* Skills and career development
opportunities
* Increased responsibility and
involvement, and
* Health and safety benefits
In addition to recognition under IIP, Garlands has also attained ISO9001:2000 Quality certification and is working towards accreditation under the COPC contact centre performance management standard.
"Investors in People is an important and nationally-recognised symbol of quality and we are proud to have retained our IIP status" said Chey Garland, Chief Executive of Garlands Call Centres. "Garlands is a people business and we are fully committed to training, developing and supporting our people. We are also keen to attract more talented and ambitious people to Garlands and to help them develop their futures within the customer service industry."
There are currently over 37,000 IIP recognised organisations in the UK employing over 27% of the UK workforce.Golley Slater is to create an additional 50 outbound direct contact centre jobs in Leeds and Cardiff, just months after announcing 36 contact centre new jobs in Cardiff, with the launch of VitaliG, a direct service it says is unique to the UK outbound call centre market which will focus on data mining and analysis driving the results, Contact Centres.com can exclusively reveal.
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21st March 2007 |
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