archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

Hilton Hotel - Set to close UK based reservation contact centre

It has been announced that the Hilton Group are to transfer their worldwide reservation contact centre from Glasgow to the US with the loss of up to 100 jobs.

The contact centre, which currently employs 200 people, was opened 10 years ago. It is thought that reservations for UK bookings have now been re-routed to a Hilton contact centre in Florida.

Hilton Management have started a 30- day consultation process with staff, indicating job cuts are inevitable.

29th March 2007

March 2007 - Hilton Hotel - Set to close UK based reservation contact centre