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March 2007

Hilton Hotel - Set to close UK based reservation contact centre

It has been announced that the Hilton Group are to transfer their worldwide reservation contact centre from Glasgow to the US with the loss of up to 100 jobs

Hilton Hotels | read more

The age of the £17 Billion Agent seat - Dimensions Data Benchmarking  2007

New research reveals that organisations spend some £2,500 per month per agent seat to provide customer service through their contact centres

Dimension Data | read more

Garlands retains Investors in People status

Following an inspection in late 2006, Garlands Call Centres has retained its Investors in People (IIP) status.

CJ Garlands | read more

P&O Ferries gear up for red nose pledge bonanza

P&O Ferries at Dover will be pulling out all the stops in an attempt to become the country's biggest pledge centre for Comic Relief on Red Nose Day. The company's huge contact centre at Channel View Road will be turned over to the cause on Friday 16th March.

P&O Ferries | read more

Golley Slater launches VitaliG, a new outbound B2B call centre service

Golley Slater is to create an additional 50 outbound direct contact centre jobs in Leeds and Cardiff, just months after announcing 36 contact centre new jobs in Cardiff.

Golley Slater | read more

Nationwide committed to the UK contact centre industry

Nationwide has acted quickly to reassure members of its commitment to maintaining its UK contact centres following Barclays Bank's announcement that it is to close its Manchester-based Barclaycard contact centre and relocate to India.

Nationwide | read more

Barclaycard axes 630 contact centre jobs

It has been announced that Barclaycard is shutting its contact centre in Manchester with the loss of 630 jobs because it will be routing more customer queries to India.

Barclaycard | read more

BMW's Contact Centre don Red Noses

About 80 people from the BMW call centre, in Bartley Wood Business Park, Hook, will be taking charity pledges from callers on Friday, March 16, which is this year's Red Nose Day.

BMW | read more
March 2007 - Index