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Set to close Newport based contact centre

Banking giant HSBC have confirmed that their will be closing its Newport contact centre with the loss of up to 90 jobs.

The contact centre is the insurance based contact centre of the division - there group's financial based contact centre in Swansea will be unaffected by the job losses.

HSBC chief executive for Wales, Alan Jarman, said the company would provide all the support it could to help people affected find alternative employment, either within HSBC or externally.

“Last year we announced plans to increase the size of our operations in Newport to handle general outbound customer calls. However, significant improvements in service delivery and the rapidly changing economic environment mean this is no longer going to be viable and we have had to make this very regrettable decision.

27th March 2009

March 2009 - HSBC - Set to close Newport based contact centre