the UK’s leading provider of specialist employment services,
is aiming to increase the number of people it helps into
contact centre roles, with the roll-out of a new software
system across all of its branches.
With the increase in contact centre opportunities available
to jobseekers in the UK, Remploy is utilising a system,
FastPath from ISV, which assesses and measures candidates
against the specific skills required for working within the
business services sector.
Remploy’s commercial partnership manager Tom Smith explains
the software utilisation: “We helped over 1,500 jobseekers
to gain positions in UK contact centres in 2007/08 and the
opportunities are continuing to increase.
“We want to build on the expert levels of assistance we
provide to our jobseekers and with FastPath software being
used by a number of our partner employers within the sector
it seemed a sensible option so that we can closely match
skills with their requirements.
“FastPath will now be rolled out across our branch network
to assess candidate skills in relation to the job roles on
offer. It will be used by our expert team of employment
advisors and will assess skill sets including typing speed,
data entry accuracy, customer service specific skills,
numeracy and literacy. The package will enable our
candidates to improve their skills in these areas and in a
range of computer software applications including a
comprehensive range of Microsoft Office packages.”
Following a pilot utilisation of FastPath through a
pre-employment partnership between Remploy’s Cardiff branch
and British Gas, a number of jobseekers in the area have
already successfully gained employment.
Nigel Gallop, 53 and from the Heath area of the city, had
previously worked in local government before experiencing a
long period of depression which forced him to leave his job.
Having been out of work for nine months, he was referred to
Remploy by Jobcentre Plus and hasn’t looked back since.
He explains: “I had always wanted to work but mentally
wasn’t fit. With Remploy’s help I firstly enrolled on a
two-week key skills course which worked on increasing my
confidence and provided help in getting my CV in order.
“I hadn’t thought of working in a contact centre however I
decided to pursue the opportunity to undertake a two-week
course specifically designed to cover the requirements and
skills required by British Gas.”
Through the intensive course, candidates covered specific
training requirements including customer role plays, call
handling and customer service skills.
Nigel continued: “Working through the course gave an insight
into the industry and what a customer facing role would
entail. It was great to go through the different scenarios
which no doubt helped in the interview stages.”
Tom Smith added: “We are responding to the needs of the
employment market and hope that in implementing the use of
the software across our branches that we will be able to
work with more employers in the business services sector.”
“We are delighted to be working with Remploy and to provide
our assessment and training tools to boost candidate
placement,” commented Laurie Dobson, CEO of ISV Group.
Remploy is the UK’s leading provider of specialist
employment services to people who experience complex
barriers to work and last year found jobs in mainstream
employment for 6,500 people with a range of disabilities.
By 2012 Remploy will be finding 20,000 jobs each year for
people with disabilities and health conditions.
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