We have an extensive news archive going back to May 2005 simply search by month
An extensive supplier database covering the contact centre industry.
Search on Companies - What they did, their news & published articles.
As
the UK's leading online accommodation site offering late
availability deals, LateRooms knows how hard its staff work
and how important it is to reward them with opportunities
for development. With this in mind, LateRooms has put in
place an NVQ programme to allow contact centre staff to
develop their skills, increase their knowledge and increase
morale.
LateRooms chose Intec Business Colleges to deliver the
qualifications and staff working at LateRooms' contact
centre are now taking various levels of NVQs in Customer
Service, Team Leading, Management and Learning and
Development.
"The NVQ programme is going extremely well, with some staff
members completing the work far earlier than expected," said
Craig Mckinnon, Resource Analyst and NVQ Co-ordinator at
LateRooms. "Learner feedback has been very positive and a
recent staff survey showed an increase in motivation levels.
The partnership between LateRooms and Intec is going well,
with staff having built close working relationships with the
assessors who always co-ordinate their visits so there is no
disruption to service levels.
"What is also great is that staff are seeming so much more
confident in their own skills and abilities and since the
programme began around six months ago, many staff have
applied and been successful in gaining more senior roles in
the call centre or roles within other departments."
LateRooms plans to continue with staff training and is
committed to developing its team and offering as many
opportunities to learn and progress as possible. Craig
himself is an example of LateRooms' policy of staff
development - within two years he has progressed from
reservation agent through to Resource Analyst via roles
which include Team Co-ordinator, Team Manager, Duty Manager.
3rd
March 2009
LateRooms invests in its contact centre staff
|
Platinum Sponsors
of contact-centres
|
|
Gold Sponsors of contact-centres
|
 Subscribe Enter
your email address to receive the latest news and information direct to your
inbox
|
 Search
We archive news
and information going back since 2005 so we'll sure you find what you
are looking for - If not email
info@contact-centres.com |
 Advertise
With Us
There are many cost-effective ways in which to promote your company's products
and services to the UK's Contact Centre Industry
|
|
Editorial
We aim to bring you up to date news and
information on every aspect of the UK's contact centre industry. Whilst every
effort is made to achieve this on some occasions we do miss things! Should you wish to contribute to this website
please email us direct at
info@contact-centres.com |
|
|
