March 2009

Vodafone - Job Cuts at Warrington based contact centre?

It has been reported that contact centre staff at Vodafone’s contact centre are waiting to hear if they will be affected by the mobile phone giant’s plan to cut hundreds of jobs from its UK workforce of 10,000.

Coping with the effects of the Snow - The Storacall Solution

Most companies have a disaster recovery plan, although these are usually based on a scenario that means the building is not able to be occupied However the recent snow showed that a company can become non-operational simply because staff cannot reach the office.

HSBC - Set to close Newport based contact centre

Banking giant HSBC have confirmed that their will be closing its Newport contact centre with the loss of up to 90 jobs.

Vodafone - Job Cuts at Warrington based contact centre?

Staff at Vodafone’s contact centre are waiting to hear if they will be affected by the mobile phone giant’s plan to cut hundreds of jobs from its UK workforce of 10,000.

South West industry calls up entries for excellence awards

A multi-million pound a year industry employing some 52,000 people in the West is set to recognise the excellence in its ranks.

Ascent Group completes a landmark call centre benchmarking study

The Ascent Group completes a landmark call centre benchmarking study of inbound customer care focused on improving customer service performance

T Mobile - All change at mobile telecoms company

T-Mobile the giant mobile telecoms company is to reorganise its UK contact centre workforce creating up to 260 new positions across its 3 UK sites.

Capita - Jobs at risk at Belfast Contact Centre?

Capita, the outsource contact centre company, is set to shed jobs at its Belfast based contact centre after Prudential did no renew its contract - 100 jobs are at risk.

Contact Centres Offer Criminals Opportunities For Identity Theft Study Shows -

survey of 45 customer contact centres in Glasgow, Scotland, has revealed that they offer criminals multiple opportunities for identity theft

rpmi - Pensions administrator improves call centre staff training

rpmi currently looks after the pension interests of over 500,000 people in the UK and subsequently improves customer services at their contact centre

PC World - Bring outsource with Capita 'in-house

DSGi have announced that it is to bring their current outsource contract with Capita 'in-house' at their contact centres based in Sheffield and Nottingham.

Damart's Contact Centre in Recruitment Drive

Damart, best known for its thermal clothing, has reported that it to create an additional 40 jobs when its contact centre's operational hours are extended from July 2009

FTS Need Staff at Yarmouth based contact centre

FTS have announced hat they require 10 additional staff at their Contact Centre promoting financial based insurance products.

Cooperative Travel - Efficiency Drive details announced

Travel operator Cooperative Travel have announced that 20 jobs will be transferred from their Barrow based contact centre to their Manchester contact centre

Virgin Mobile - Job Cuts at Nottingham based contact centre?

As part of the Virgin Groups 'restructuring plans' it has been announced the telecoms company is proposing to close the Nottingham based contact centre - 150 jobs being lost.

Aspect - Unified Communications improves customer satisfaction

Aspect commissioned Strateco to conduct research into the role that Unified Communications (UC) could play in helping European contact centres achieve their key objectives.

ISV implementation helps Remploy

Remploy is aiming to increase the number of people it helps into contact centre roles, with the roll-out of a new software system across all of its branches

Paddy Power Jobs under threat at Contact centre?

Irish based bookmaker Paddy Power, which includes and Boylesports, that up to 750 jobs  could be under threat if the Government introduces plans to tax telephone betting operations.

Sitel - Named "Best Performing Contact Centre" in survey

Sitel, a leading global business process outsourcing (BPO) provider announced it was ranked the "Best Performing Contact Centre" in the fifth annual Global Services 100 survey.

Fastest Growing Company in the Telephone Answering Sector

GoResponse is evaluated as number one for sales growth in the Telephone Answering Service Sector, out of 51 prominent companies.

Converso Reports highest monthly revenues ever

Outsourcer breaks company record and increases earnings by a further 25% - Converso Contact Centres, headquartered in Southend-on-Sea is delighted to announce it has achieved record revenues within the last three months.

LateRooms invests in its contact centre staff 

As the UK's leading online accommodation site offering late availability deals, LateRooms knows how hard its staff work and how important it is to reward them with opportunities for development. With this in mind, LateRooms has put in place an NVQ programme to allow contact centre staff to develop their skills, increase their knowledge and increase morale.

TouchStar to Offer a Free Day’s Consultancy

TouchStar CCS have announced the launch of TouchStar Consultancy, a service designed to help call centres optimise their use of contact centre technology.

Teleperformance: Create Contact Centre jobs in Co  Down

It has been announced by Teleperformance that they are to create over 600 contact centre jobs at their contact centres in Newry and Bangor, County Down.

Capscan launches Nearcode location finder

Capscan have announced the launch of the new enhanced version of its 'nearest' look up solution - Nearcode for commercial and public sector contact centres.

Government Launches 'Loanshark' Helpline

The government have launched a national helpline for the victims of loan sharks, enabling consumers to "shop" companies, individuals or organisations lending money illegally

E.On set to close Glasgow based contact centre

The German energy group has announced plans to close its contact centre in Tannochside, near Glasgow, putting 40 staff out of work.

Public sector call centres lagging behind private sector

Research carried out by Rostrvm Solutions has shown that public sector contact centres are not making the most of technology such as Computer Telephone Integration (CTI).