a leading global business process outsourcing (BPO) provider
announced it was ranked the "Best Performing Contact Centre"
in the fifth annual Global Services 100 survey.
According to Global Services magazine, which published the
Global Services 100 list, these rankings were based on a
demonstrated pattern of market leadership, innovation and
customer service. This is Sitel's fourth year as a category
winner and fifth year included among the Global Services 100
"Sitel is proud to be recognized as the best performing
contact centre," said Dave Garner, president and CEO of
Sitel. "This award is a testament to the success of our
global operations teams, who ensure that best practices are
standardized across the globe, and to our high-quality
agents, who provide exceptional customer service on behalf
of some of the world's most respected brands."
"The Global Services 100 Study, in its 5th year, has become
the industry standard for identifying leading companies from
around the world who are making an impact in the field of
global services. We congratulate this year's field,
especially the organizations that have demonstrated
functional and geographic excellence and were selected to
the category specific 'Top 10 Lists'," says Eugene Kublanov,