TouchStar to Offer a Free Day’s Consultancy to Selected UK Contact Centres

- TouchStar Call Centre Software have announced the launch of TouchStar Consultancy, a service designed to help UK call centres optimise their use of contact centre technology and improve business processes. To mark the launch, TouchStar have released a white paper dedicated to this new venture entitled: ‘Creating a Call Centre Efficiency Zone’. The paper discusses the integration of state of the art contact centre technology with high levels of agent morale and motivation. TouchStar Consultancy builds upon hundreds of combined years of experience serving call centre planning programmes. In addition to this, TouchStar has offered entry to a competition to win a free day’s consultancy of significant value to ten randomly selected UK based call centres that register to download the white paper.

TouchStar has been well renowned within the industry for their consultative, client focused and ‘human’ approach to sales, support and service. TouchStar Consultancy is to expand upon this and deliver proposals that create additional value for a wider range of call centre clients. The service is intended to be of benefit to both established call centres and newer concerns. TouchStar will advise centres on issues as wide as incentive schemes, customer contact techniques and help in reducing agent attrition. The other focus will be on obtaining maximum efficiencies from call centre technology and management information processes.

Consultancy Manager, Adrian Gourley stated: “Every call centre is unique and there isn’t always a text book answer to each operation’s issues and a bespoke solution is more often than not required. Our approach is to help call centres deliver their business objectives by conducting a thorough analysis of their two valuable resources – their people and their technology and how they fit with their business processes. It is only at this point we can advise on how to get call centres to what we describe as the ‘efficiency zone’.

Managing Director, Dave Fricker added: “It is one thing for technology providers to install a call centre system but something else to ensure that clients are using it to its full potential. TouchStar has been helping customers make the most of their systems and improving their non-technological procedures for a number of years now. The TouchStar Consultancy service offers straightforward, common sense solutions that will help any call centre, not just current TouchStar customers, remain competitive in difficult economic times.”

6th March 2009