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Aspect Positioned in the Leaders
Quadrant for 2010 Magic Quadrant for Contact Centre
Infrastructure Worldwide
- Evaluation Based on Completeness of Vision and Ability to
Execute -
Aspect
have announced it has been positioned by Gartner, Inc. in the
leaders quadrant of the 2010 Magic Quadrant for Contact Centre
Infrastructure, Worldwide* report. Gartner has evaluated Aspect
based on completeness of vision and ability to execute.
Additionally, Aspect states that its forward-looking strategy
and proven product value are enhanced through its equity
relationship with unified communications leader, Microsoft.
As stated by Gartner, they evaluate "contact centre infrastructure providers on the quality and efficacy of the processes, systems, methods and procedures that enable contact centre performance to be competitive, efficient and effective and to positively affect revenue, retention and reputation. Ultimately, they are judged on their ability to capitalise on their vision."
"Aspect believes the positioning underscores our visionary leadership in creating unified communications applications on a unified platform to help contact centres achieve their business objectives and further emphasises the company's confidence in our strategic direction," said Jim Foy, president and chief executive officer, Aspect. "Our focus today is on the next generation contact centre that positions our valued customers to take advantage of and participate in exciting new advances in communications and collaboration, and to help them address dynamic customer requirements in the age of consumer-generated content."
The Gartner Magic Quadrant analyses the vendors in an industry and categorises them in the "leaders," "challengers," "visionaries," or "niche players" quadrants.
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15th March 2010 |
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