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Maximise Predictive Dialler

Magnetic North provides specialist software dedicated to the call and contact centre environments. We have offices in the UK and the US, and use customer feedback to drive our product roadmap, delivering upgrades and new releases free of charge to our supported customers.

Our flagship predictive dialling software is called Maximise, supporting preview, progressive and predictive dialling as well as call blending using advanced algorithms productive from as few as 5 seats.

Maximise enables your outbound agents to enhance productivity by up to 400% taking talk times from 12 minutes per hour with a manual call to 44 minutes per hour in predictive mode. The solution is web browser based and can be installed onsite for you with our Enterprise option or a cloud-based hosted option on a pay-as-you-go model, supporting distributed offices and centres working concurrently on the same campaigns.

Advanced reporting within Maximise allows you to run live reports including productivity by agent, department or campaign, and key historical reports such as abandonment and conversion rate reporting, which enables you to monitor regulatory statistics and profitability on a minute by minute basis.

1st March 2010
March 2010 - Magnetic North - Maximise Predictive Dialler