archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

Virgin Atlantic -  Announce plans for new Swansea based contact centre

Virgin Atlantic Airways have announced plans for a 200+plus contact centre to handle sales and  customer enquiries in Swansea.

The contact centre, set to open in September 2010, will commence recruitment end of March and will compliment the company's existing contact centre based in Crawley, West Sussex.

Commenting on the announcement Julie Southern, Chief Commercial and Financial Officer at Virgin Atlantic said: “Virgin Atlantic is really pleased to be opening a new customer service centre based in Swansea, particularly at a time when few companies are announcing an expansion in job opportunities in the UK. We know that Swansea has many experienced customer service staff and we look forward to being able to use their valuable experience to support Virgin Atlantic’s customers. We are lucky to have dedicated and passionate staff and are sure those in Swansea will be no exception.”

16th March 2010

March 2010 - Virgin Atlantic - Announce plans for new Swansea based contact centre