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Virgin supplies contact centre network
to Accord and Ashram Housing Associations
It has been announced by Virgin Media Business they the company
has won a contract from the Midlands-based Accord and Ashram
Housing Associations for a new contact centre platform and
network for residents.
Accord and Ashram Housing Associations wants to launch a new Customer First Centre for residents, and enable all branch offices to feed information into one central contact centre.
The association manages 6,600 homes and provides care and support services at more than 50 sites in the Midlands.
The Customer First service also handles repairs calls for 98 properties, lifting the number of calls it receives about its services to 6,000 a week.
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6th March 2010 |
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