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Autoglass
is poised to open second call centre
Autoglass, the vehicle glass repair and replacement company, is planning to open a second customer call centre to cope with soaring demand.
Its success helped parent company Belron report a seventh consecutive year of growth, with sales rising from £1.8bn in 2007 to £1.9bn last year. Operating profits rose from £139m to £155m over the same period.
In the UK, Autoglass has 109 branches, 1,200 mobile technicians, helps 1.5m motorists a year and is recommended by all the major insurers.
A spokesman for Autoglass said its success was helped by its 'strong relationships with most of the UK's leading insurance companies'.
The company will be opening its new call centre in Leicester next month to help deal with the rising demand for its services.
The centre will employ 35 staff, adding to the 65 working at its existing centre in Bedford. Belron, whose majority shareholder D'Ieteren is based in Belgium, is the world's largest vehicle glass repair and replacement firm.
The company has its headquarters in Richmond, Surrey, and employs 2,500 people in the UK.
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8th May 2009 |
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