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BT
win major contact and create up to 100 new jobs
Up to 100 jobs are being created at Ireland’s new emergency call-out system which will automatically pinpoint the location of mobile callers.
The revamped 999 service is designed to cut response times with exact details on the geographic whereabouts of distressed callers using their mobile phones.
Michael Norman, of BT Ireland which won the contract for the new system, said it would allow emergency services to get to the scene in the quickest possible time and could potentially save more lives.
“It is significant to be able to locate a caller in distress,” he said.
“In a real emergency – for example a car accident – many, many people are disorientated. They knew exactly where they were 30 seconds before the crash but after the crash they haven’t a clue where they are.
“They don’t even know what county they’re in sometimes, so the location information is vital.
“It can make a difference of more than just a couple of seconds, it can make a big difference in the time it takes a resource to get to help somebody.”
It is the first time the technology, which is widely used in the rest of Europe, UK and the US, will be used for Garda, fire service, ambulance and Coast Guard call outs in the Republic.
The new system involves a collaboration of the Emergency Calling Answering Service (ECAS), the emergency services and the mobile phone operators.
While the mobile caller is on the telephone, the geographic co-ordinates of their whereabouts will automatically and electronically flash up on the call centre screens.
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21st May 2009 |
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