Commsready - Don't let 0870 changes cost you dearly

Companies which face losing money under new changes to 0870 phone numbers should urgently migrate to other codes, warns telephone numbers supplier Commsready.

Commsready | read more

Highways Agency - Recognised for quality of service

The government agency where drivers can check the latest traffic situation, get details of planned roadworks has been recognised for the quality of its service in helping thousands of road users.

Convergys - Expand Tyneside contact centre

Convergys have announced the creation of 300 contact centre agent positions after securing a  multi-million pound contract with a telecommunications company.

Convergys l  read more

You can't get better than a Kwik Fit call centre!

Kwik Fit Insurance has again reported a strong month for the sales of home policies as the intermediary continues to focus on building it's presence in the home insurance market.

KwikFit | read more

Aspect Continues Global Unified Communications Deployment with Successful Implementation in European HQ

Microsoft Office Communications Server 2007 Release 2 Deployed at Stockley Park, UK; First Aspect International Office to be "Phone-Free"

Aspect | read more

TSC - Confirm that Greenock contact centre will close

TSC have confirmed that their Greenock based contact centre will close over the next few weeks with the loss of 160 jobs. A TSC spokesperson confirmed that the outsource company gave redundancy notices to its remaining Greenock workforce and that the site at Cartsburn would be wound down.

TSC | read more

Aspect Leads American Outbound Market in Frost & Sullivan Report

 Aspect have announced that the company is the leading outbound contact centre vendor in market share, according to the Frost & Sullivan 2009 North American Outbound Dialing Systems report.

Aspect | read more

a letter to the times newspaper.......

Although we don't often publish every article or news which we receive in our inbox the following was contained in an email which is reputed to have been sent to the editor of the Times newspaper - We are publishing it as it has a loose connection with a Bank's contact centres - well probably!

BT to 'link up' emirates airline worldwide contact centres

BT have won a contract with emirates airline to link world wide contact centres.

BT | read more

Inverdale Council - New Approach to Delivering Excellence in Services

Inverclyde Council has taken the important first step along the road to radically reorganising how it delivers services to its customers to offer excellence at best value for money.

Inverdale | read more

AXA PPP - Planning permission granted

Ashford Borough Council have granted planning permission for a new contact centre for insurance and benefit provider - AXA Health Care

AXA PPP | read more

Kwik Fit - Contact centre recognition

The Leading UK insurance intermediary has been successful at the Contact Centre Innovation Awards, winning the award for Customer Focus.

Rostrvm simplifies web-to-call centre links

Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person contact

Rostrvm l  read more

Vertex - secure home delivery network contract

Vertex have secured a contract to provide customer management services on behalf of Home Delivery Network Limited (HDNL).

Vertex | read more

Teleperformance control centre increases productivity & reduces costs

Teleperformance has recently invested in a state-of-the-art mission control centre that has significantly increased productivity and reduced costs.

Teleperformance | read more

Jeff Swanson, one of the founders of Scottish based contact centre outsource group BeCogent, has launched what is claimed to be a pioneering “homesourcing” business that will revolutionise the UK contact centre industry.

Livexchange | read more

It has been reported that Virgin Media will close its Dudley based contact centre with the loss of 320  jobs. The internet service provider will start the redundancies in Autumn 2009 as part of a £120m cost cutting exercise

Virgin Media | read more

Garlands becomes net recycler of waste

In the last 12 months, Garlands has gone from a company that throws away 60% of its waste to one that recycles 60 percent of its waste - and the company is now setting its sights on moving environmental policies to the next level.

International outsource company Stream International looks likely to make up to 75 staff redundant at their Londonderry based contact centre operation.

Stream | read more

Chey Garland partipates in industry panel at IOD Convention 2009

On 29th April 2009, Chey Garland, Garlands' Chief Executive, participated in the prestigious Institute of Directors' Annual Convention - speaking on an industry panel designed to educate delegates about successful business management.

Garlands | read more

The NHS Direct helpline has received more than 1,300 calls from people concerned about swine flu; of these some 200 people were deemed to be at 'risk' and advised to seek medical attention and tests from their local GP

NHS | read more

Autoglass is poised to open second contact centre

Autoglass is planning to open a second customer call centre to cope with soaring demand. Its success helped parent company Belron report a seventh consecutive year of growth, with sales rising from £1.8bn in 2007 to £1.9bn last year.

Autoglass | read more

TouchStar Shortlisted for Customer Focus Award

TouchStar Call Centre Software has been nominated as a regional finalist for the prestigious National Business Awards sponsored by Orange for the ‘Customer Focus Award’ category.

Sabio to sponsor 2009 CCF Call Centre Awards

Sabio has announced that it will be the overall sponsor of the 2009 CCF European Call Centre Awards that are being held this year on Tuesday 22 September - the first night of Call Centre Expo in Birmingham.

Sabio | read more

Contact Centre industry in Asia Pacific to exceed 3 million seats by 2014 -

Report | read more

QVC wins Contact Centre Innovation of the Year 2009 award

This week, six winners gained prestigious innovation awards for outstanding initiatives that improved their operations as places to work and to contact. The overall winner was television shopping channel QVC, with individual category prizes being taken by British Gas Services, Coventry Building Society, Kwik Fit Insurance, Thames Valley Police and Vodafone.

QVC | read more