Commsready - Don't let 0870 changes cost you dearly

Companies which face losing money under new changes to 0870 phone numbers should urgently migrate to other codes, warns telephone numbers supplier Commsready.

Highways Agency - Recognised for quality of service

 The government agency where drivers can check the latest traffic situation, get details of planned roadworks has been recognised for the quality of its service in helping thousands of road users.

Convergys - Expand Tyneside contact centre

Convergys have announced the creation of 300 contact centre agent positions after securing a  multi-million pound contract with a telecommunications company.

You can't get better than a Kwik Fit call centre!

Kwik Fit Insurance has again reported a strong month for the sales of home policies as the intermediary continues to focus on building it's presence in the home insurance market.

Aspect Continues Global Unified Communications Deployment with Successful Implementation in European HQ

Microsoft Office Communications Server 2007 Release 2 Deployed at Stockley Park, UK; First Aspect International Office to be "Phone-Free"

TSC - Confirm that Greenock contact centre will close

TSC have confirmed that their Greenock based contact centre will close over the next few weeks with the loss of 160 jobs. A TSC spokesperson confirmed that the outsource company gave redundancy notices to its remaining Greenock workforce and that the site at Cartsburn would be wound down.

Aspect Leads North American Outbound Market in Frost & Sullivan Report - Aspect have announced that the company is the leading outbound contact centre vendor in market share, according to the Frost & Sullivan 2009 North American Outbound Dialing Systems report.

a letter to the times newspaper....... -

Although we don't often publish every article or news which we receive in our inbox the following was contained in an email which is reputed to have been sent to the editor of the Times newspaper - We are publishing it as it has a loose connection with a Bank's contact centres - well probably!

bt to 'link up' emirates airline worldwide contact centres

BT have won a contract with emirates airline to link world wide contact centres.

bt win major contact and create up to 100 new jobs

Up to 100 jobs are being created at Ireland’s new emergency call-out system which will automatically pinpoint the location of mobile callers.

Inverdale Council - New Approach to Delivering Excellence in Services

Inverclyde Council has taken the important first step along the road to radically reorganising how it delivers services to its customers to offer excellence at best value for money.

AXA PPP - Planning permission granted

Ashford Borough Council have granted planning permission for a new contact centre for insurance and benefit provider - AXA Health Care

Kwik Fit - Contact centre recognition

The Leading UK insurance intermediary has been successful at the Contact Centre Innovation Awards, winning the award for Customer Focus.

rostrvm simplifies web-to-call centre links

Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person contact

Vertex - secure home delivery network contract

Vertex have secured a contract to provide customer management services on behalf of Home Delivery Network Limited (HDNL).

Teleperformance’s control centre increases productivity and reduces costs

Teleperformance has recently invested in a state-of-the-art mission control centre that has significantly increased productivity and reduced costs.

Garlands becomes net recycler of waste

In the last 12 months, Garlands has gone from a company that throws away 60% of its waste to one that recycles 60 percent of its waste - and the company is now setting its sights on moving environmental policies to the next level.

Chey Garland partipates in industry panel at IOD Convention 2009  

On 29th April 2009, Chey Garland, Garlands' Chief Executive, participated in the prestigious Institute of Directors' Annual Convention - speaking on an industry panel designed to educate delegates about successful business management.

Cybertech - enhances award winning recording platform

CyberTech have announced the immediate availability of CyberTech Release 5.3, reinforcing the company's market position as the provider of choice for the industry's most fully featured and revenue enhancing solutions.

Autoglass is poised to open second call centre

Autoglass is planning to open a second customer call centre to cope with soaring demand. Its success helped parent company Belron report a seventh consecutive year of growth, with sales rising from £1.8bn in 2007 to £1.9bn last year.

Touchstar shortlisted for Customer Focus Award

TouchStar Call Centre Software has been nominated as a regional finalist for the prestigious National Business Awards sponsored by Orange for the ‘Customer Focus Award’ category.

Sabio to sponsor 2009 CCF Call Centre Awards

Sabio has announced that it will be the overall sponsor of the 2009 CCF European Call Centre Awards that are being held this year on Tuesday 22 September - the first night of Call Centre Expo in Birmingham.

Contact Centre industry in Asia Pacific to exceed 3 million seats by 2014 -