Serco has signed a 12 month contract with general insurance giant esure, which owns the Sheilas’ Wheels brand, to manage sales and service enquiries at its contact centre on Quay Street in Manchester.

Online retailer Figleaves.com has struck a deal with Intelecom to use its cloud-based contact management portal Connect at the company's site in Haverhill.

Neopost  -Win 2 South East & London Contact Centre Forum Awards

Neopost has won two South East and London Contact Centre Forum Awards: New Contact Centre Sector Employee of the Year and Best Use of Technology.

Novacroft, a leading smart-card ticketing solution provider to the bus and rail industry, has upgraded its Northampton contact centre with Interactive Intelligence’s solutions and services.

Teleperformance, the world wide outsource company, have announced the creation of 200 jobs at their Gateshead based contact centre.

ProtoCall One has partnered with LBM to create a Social Media Lab. Changing the Game'.

NewVoiceMedia has announced a four-fold increase from 2011 to 2012 due to a large rise in customer numbers as well as technological development .

Neopost Limited have announced it has been shortlisted for 4 South East and London Contact Centre awards.

According to new research, 65 per cent of people say that social media is a better way to communicate with companies than call centres.

As part of the Lloyds Banking Group restructuring programme it has emerged that 100 jobs are to be axed at Halifax's contact centre  Belfast

Outsource operator HEROtsc has confirmed that it will take on 200 extra staff at its Pride Park, Derby site, which currently handles calls on behalf of Sky.

Noble Systems Corporation hosted its 11th annual Select Noble Users Group (SNUG) Conference this month under the theme “Changing the Game'.

Contact centre operator Journeycall, based is Aberdeenshire and Angus, have announced that it is to expand its operation by hiring 50 new staff members in preparation for meeting increased demand from Olympics-related customer calls.

Aspect have announced the introduction of Aspect® On Demand, a hosted offering that allows contact centres to leverage Aspect’s best-in-class customer interaction and workforce optimization capabilities through secure, managed data centre.

Insurance company Fusion Contact Centre Services has announced a major investment in its technological capability across its UK sites..

Staff from Respondez call centre in Hartlepool danced up a storm when they joined staff from Ubisoft’s north east studio, Reflections, to film a video to promote their computer game Just Dance 3 for Playstation Move.

Wembley based Confero are aiming to take £100,000 for Soccer Aid by donating 50 call centre agents, who will be answering calls for the Telethon at their state-of-the-art call centre in Wembley.

Leancall has launched what it is calling the first ever ‘pay as you go’ call centre solution, aimed at small to medium sized businesses.

It has been announced that The Save Britain Money Group (SBMG) has bought Cardiff-based telesales company Veraco which will save 50 jobs in Swansea, 100 in Cardiff and creates opportunity for future expansion.

A misunderstanding of what outsourcing is has led to the public misconception that outsourcing does not help the British economy, a survey commissioned by the National Outsourcing Association (NOA).

Jacada Ltd  is hosting a free webinar, "How to Improve Your Customer Service with Dynamic Scripting," with special guest Telefónica O2 UK. The event will be at 1 p.m. GMT on Wednesday, May 23, 2012.

IBISWorld - Call Centres in the UK Industry Market Research Report

Up until 2009-10, the call centre industry was in terrific shape, recording consistent double-digit revenue growth, which attracted a number of new entrants to the industry. However, according to IBISWorld industry analyst Nick Sallmann,

It has been announced that Shop Direct are proposing to transfer the running of its two of its four contact centres to Serco which could see two contact centres close.

ProtoCall One - Supports fund raising for Dallaglio Flintoff 2012 Cycle Slam charity cycle ride

Paul Weald, strategy director at ProtoCall One, is participating in the Dallaglio Flintoff 2012 Cycle Slam

It has been announced that BT is to open a new contact centre in Belfast, creating about 120 jobs.

New research from Aspect has found that consumers get most frustrated with their banks and insurance providers when communicating with them through the contact centre, affecting cross-selling and upselling opportunities and resulting in loss of customers.

It has been announced that Co-Operative Energy are opening a new contact centre in Walsall which will see 50 jobs created.

The UK’s professional body for customer service welcomes its new president Des Benjamin, chief executive of leading healthcare provider Simplyhealth.

NewVoiceMedia have announced that it has won a place on Red Herring's Top 100 Europe list, which honours the year’s most promising private technology ventures from the European business region.

Voice Group has praised the ability of the call centre industry to boost the British economy by providing hundreds of local jobs.

Companies Struggle with Data and Process Integration as well as Defining Success, According to Study by thinkJar and Sword Ciboodle