In response to
huge Public outcry at MP Expenses being claimed the Government has
launched a dedicated helpline for MPs. Prime Minister Gordon Brown
has made available the helpline to MPs where they can obtain legal
and support advise via the Downing street switchboard.
Delivers 5 minute customer response time with
Virgin Games, Virgin's on-line gaming
offering announces an average email response time of less than five minutes
to customers, following the implementation of a multimedia contact centre
solution from NEC Philips Unified Solutions
supports delivery of Jobseeker Direct service
announced the use of its customer management services to support the
Government in delivering a part of the Jobseeker Direct telephony service.
Jobseeker Direct is a key service provided by Jobcentre Plus to help support
customers get back into work.
Fusion - Employees share their talents to help
Fusion Contact Centre Services in Sunderland have raised almost £3,000 for
Grace House North East Children's Hospice Appeal - a project to build a
children's hospice to create a home from home for terminally ill children.
Teleperformance - make provision on
light of troubled Broadcasters Setanta ongoing discussions with
investors to stave off liquidation Teleperformance, who handle
the customer service, have confirmed that it is too early to say
how the contract will effect contact centre jobs in their
contact centres in Newry and Bangor.
loop - receives an accolade for their staff's
Allowing staff to achieve a good work-life balance has won a
national accolade for a Bradford contact centre. Loop
Customer Management at Thornbury, Yorkshire Water’s contact
centre, has been named the UK’s best employer for working
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