On Acquisition Trail Following Increased Demand For Telephone Answering

CallCare is on the acquisition trail after reporting a massive rise in demand from new and existing clients for outsourced telephone answering services.

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ProtoCall One wins Genesys ‘Best Innovation Partner Award’

ProtoCall One have been named as ‘Best Innovation Partner for 2008 – UK and Ireland’ by Genesys.

Plantronics Launch First VoIP Headset System for Contact Centres

Plantronics have announced the launch of their new VoIP Headset System, the Plantronics IP40.

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Rostrvm reduces virtual contact centre deployment cost

Increasingly customer interactions happen throughout an organisation combining front-line contact management in multiple locations and back-office support functions

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The Government launches 'MP Expense helpline'

In response to huge Public outcry at MP Expenses being claimed the Government has launched a dedicated helpline for MPs. Prime Minister Gordon Brown has made available the helpline to MPs where they can obtain legal and support advise via the Downing street switchboard.

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Delivers 5 minute customer response time with multimedia application

Virgin Games, Virgin's on-line gaming offering announces an average email response time of less than five minutes to customers, following the implementation of a multimedia contact centre solution from NEC Philips Unified Solutions

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Loop - Celebrating Success 2009 at Company awards ceremony

2009 Celebrating Success Awards has been the most popular year. Each Month colleagues throughout the business have the opportunity to nominate their workmates to receive praise for their work.

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Team supports delivery of Jobseeker Direct service

Vertex have announced the use of its customer management services to support the Government in delivering a part of the Jobseeker Direct telephony service.  Jobseeker Direct is a key service provided by Jobcentre Plus to help support customers get back into work.

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Fusion - Employees share their talents to help Grace House

Employees at Fusion Contact Centre Services in Sunderland have raised almost £3,000 for Grace House North East Children's Hospice Appeal - a project to build a children's hospice to create a home from home for terminally ill children.

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Blindingly Obvious Report - Customers prefer a Human voice!

A study by the CFI Group has concluded that "Customer Service Representatives are key to customer satisfaction, yet many customers are greeted by IVR machines when they reach a contact centre.

Humans v Robots! | read more

Teleperformance -  make provision on Setanta contract

In the light of troubled Broadcasters Setanta ongoing discussions with investors to stave off liquidation Teleperformance, who handle the customer service, have confirmed that it is too early to say how the contract will effect contact centre jobs in their contact centres in Newry and Bangor.

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Lebara Mobile - On recruitment drive at London based contact centre

Lebara Mobile have announced the creation of 55 contact centre jobs at their dedicated customer service centre in east London.

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AVG uses ntl:Telewest to help create new jobs

AVG will create new positions at 30-strong customer support centre - IP Voice platform enables AVG to create a sophisticated contact centre for minimal capital outlay

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loop - receives an accolade for their staff's 'work-life' balance

Allowing staff to achieve a good work-life balance has won a national accolade for a Bradford contact  centre. Loop Customer Management at Thornbury, Yorkshire Water’s contact centre, has been named the UK’s best employer for working families.

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