ProtoCall One wins Genesys ‘Best Innovation Partner Award’

ProtoCall One have been named as ‘Best Innovation Partner for 2008 – UK and Ireland’ by Genesys, the global contact centre solutions software provider. ProtoCall One’s managing director Faraz Khan collected the award at G-Force, the annual Genesys user conference, held in Barcelona (June 9-11th).

The award was given to ProtoCall One as recognition for an outstanding year of achievement in implementing cutting-edge Genesys solutions for its customers. ProtoCall One prides itself on pushing the full potential of Genesys across areas such as multi-channel communication, workforce optimisation and analytics.

ProtoCall One is demonstrating its capabilities through its work with clients such as children’s charity NSPCC, to create ground-breaking web-based services designed to help youngsters communicate more freely with counsellors and other children in a secure environment using Instant Messenger, SMS and email. Counsellor-led web sessions now benefit from the ability to use a ‘white board’ to allow children to draw pictures which are commonly used in the counselling of children who find it difficult to express themselves on painful issues like family breakdown.

Keith Wilkinson, director of channels, UK and Ireland, Genesys, commented: "Protocall One continuously demonstrates its ability to implement Genesys software solutions. They were chosen for this award due to the innovative way that they have used Genesys solutions to route work items, not traditionally handled within the contact centre.

ProtoCall One is a recognised Genesys Premier partner, which has demonstrated its Genesys capability across a number of successful implementations. This is as a direct result of the continued commitment to training and certification of its Consultants and Support team."

Faraz Khan, managing director, ProtoCall One, commented: “We are delighted to receive this award from Genesys. It is great recognition for all the hard work and dedication our team gives to implementing innovative Genesys solutions for our clients. The breadth of the solutions we can deliver using Genesys enables us to realise our customer’s ambitions for their contact centres.”