Bellcom celebrates global accreditation award

Glasgow contact centre recognised for world class customer service

A Scottish-based industry leading contact centre has been recognised by the Customer Contact Association (CCA) for its commitment to world-class customer service.

Bellcom, the Scottish based outsource comoany shcih blue-chip clients such as Samsung, Dell and Xerox. have achieved the CCA Global Standard accreditation which is designed to honour and promote companies operating to the highest industry standards.

Developed by the CCA in 2001, the Global Standard accreditation model was launched after extensive research in partnership with some of the UK’s largest contact centre operators including British Gas, RBS Group, BBC and Capita.

Rob Pike, chair of CCA Standards Council, said: “Following this achievement, Bellcom joins a prestigious group of more than 200 contact centre operators who are leaders in delivering consistency, efficiency and continual improvement within their customer contact centres. I am very happy to offer my congratulations to the whole organisation.”

Established more than a decade ago, Bellcom has carved out a successful track record as an award-winning contact centre which operates Business to Business sales, account management, consultancy and inbound sales across the UK and Europe.
Providing services from a single UK-based location with more than 200 advisor positions, Bellcom’s services support live and automated customer interactions and transactions across the full customer lifecycle with an experienced multi-lingual workforce offering companies the opportunity to expand into Europe and develop their existing client base.

Varry McMenemy, managing director of Bellcom, said: “Our success is built on the quality of our people, so to be accredited by the industry leading body for customer service excellence is not only a fantastic reflection of what we strive to achieve at Bellcom, but also a testament to our team and the consistent high standards that are consequently enjoyed by our clients.”

2nd July 2010