We have an extensive news archive going back to May 2005 simply search by month
An extensive supplier database covering the contact centre industry.
Search on Companies - What they did, their news & published articles.
EMEA
Contact Centre Outsourcing Markets - New
Market Report
Given the lull in the global economic environment, growth in the Europe, Middle East and Africa (EMEA) contact centre outsourcing market has been slower than it has been in the past.
The vast majority of large, medium, and small businesses in EMEA continue to seek cost reductions, focus on building core competencies, and gain economies of scale through smart investments with experienced outsourcers. The EMEA Contact centre Outsourcing Market market earned revenues of 11.1 billion Euros in 2009, a decline from 2008 and is expected to recover and grow from 2010 and onwards, reaching 14.7 billion Euros in 2016.
The biggest challenge in EMEA outsourcing seems to hinge on the fact that to be successful, providers must offer robust multilingual agent populations - often termed a 'pan-European' solution, in order to attract and keep key clients. Increasingly, clients are looking for outsourcing service providers that offer comprehensive, globally expansive solution sets. This is designed to help mitigate operational risks without sacrificing quality, retention efforts or customer satisfaction.
The contact centre market research report looks at market trends, drivers, and restraints for the EMEA contact centre outsourcing market. It also provides market size, market segmentation, revenue forecasts, outsourced seats breakdown by country/region, and market share by major market participants.
The EMEA regional breakdown includes UK, Germany, France, Spain, Italy, Benelux, Scandinavia, Eastern Europe, Russia, Rest of Europe, and Middle East and Africa. Tier I vendors are profiled and considerations for market penetration and growth are proposed.
|
|
 |
 |
 |
21st July 2010 |
|
Platinum Sponsors
of contact-centres
|
|
Gold Sponsors of contact-centres
|
 Subscribe Enter
your email address to receive the latest news and information direct to your
inbox
|
 Search
We archive news
and information going back since 2005 so we'll sure you find what you
are looking for - If not email
info@contact-centres.com |
 Advertise
With Us
There are many cost-effective ways in which to promote your company's products
and services to the UK's Contact Centre Industry
|
|
Editorial
We aim to bring you up to date news and
information on every aspect of the UK's contact centre industry. Whilst every
effort is made to achieve this on some occasions we do miss things! Should you wish to contribute to this website
please email us direct at
info@contact-centres.com |
|
|
