Storacall | read more

TUI Travel - Enter 90 Day consultation period with staff

German travel operator TUI have announced that they have entered into a 90 day consultation period with the 90 staff based at their Newcastle and Peterlee contact centres over the closure of the sites.

Nexidia Enhances Contact Centre Product Portfolio

Nexidia have announced a series of enhancements to its Enterprise Speech Intelligence (ESI) Product Suite to provide more options for contact centres to implement the capabilities that will have the most impact for their organisations.

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Netcall Welcomes New Ofcom Regulations to Stop Repeat Silent Calls

Netcall’s Chief Technical Officer, Richard Farrell, commented that Netcall, the leading provider of Automated Callback and Workforce Management solutions, welcomes the new Ofcom ruling to ban repeat silent calls.

Netcall  read more

Free Business Growth Day for Daviker’s TouchStar Customers

Daviker have announced that the third edition of their hugely successful TouchStar User Group Conference will be taking place at the Hilton Hotel, Manchester on Thursday, 7th October.

Daviker | read more

RBS - Enter consultation period with staff at their Nottingham contact centre

Royal Bank Of Scotland have announced that it has entered into a consultation period with staff and unions at their Nottingham based contact centre amidst proposals to close the site in the Autumn.

RBS | read more

William Hill - It's a 'Racing Certainty' that they will go Offshore

After prewarning the industry back in August 2009 (read full article here) High Street and online bookmakers William Hill have announced the closure of its UK telephone betting division with the loss of up to 150 contact centre jobs at its sites in Leeds and Sheffield;

William Hill | read more

Aspect Selected as Finalist for 2010 Microsoft Partner Awards

Aspect have announced it has been selected as a finalist for the Microsoft Partner Awards in the Information Worker Solutions, Communications and Collaboration Solution Partner of the Year award category.

Aspect | read more

Avaya aims contact centre products at growing SME market

Avaya have announced details of valuable additions to its Aura SIP platform, designed to meet the growing demand from SMEs for contact centre capabilities.

software applications.

Avaya | read more

EMEA Contact Centre Outsourcing Markets - New Market Report

Given the lull in the global economic environment, growth in the Europe, Middle East and Africa (EMEA) contact centre outsourcing market has been slower than it has been in the past.

Report | read more

Vale Council's contact centre to provide emergency service for Cardiff Airport

It has been announced that The Vale of Glamorgan Council has launched a ground breaking emergency contact centre service for Cardiff Airport.

Vale Council | read more

Alcatel-Lucent: New research reveals 91 per cent of UK consumers use e-mail to contact customer service organisations

A recent consumer survey focused on the cross channel customer experience has revealed that an overwhelming 91 per cent of UK consumers have interacted with a customer service organisation by e-mail.

Alcatel | read more

Monster Travel ceases trading - Staff lose jobs at Contact Centre

It has been reported that online and contact centre travel business, Monster Travel, part of Freedom Travel Group, have ceased trading today (15th July) with the loss of 94 jobs.

Virgin Atlantic - Preparing to November launch of Swansea contact centre

Recruitment and training is in full swing at Virgin Atlantic as the Airline prepares to open its Swansea based customer service centre in November.

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Fortis selects Siemon Z-MAX for Stoke call centre expansion

Fortis Insurance Solutions (FIS) continues to expand after 28 years of successful operation.

Fortis | read more

Aspect - 58 percent of European organisations will have adopted a unified platform for multichannel communications by 2012 says survey

Aspect UC-Trends survey reveals that 'improved employee productivity' and a 'mobile office' are among the benefits that organisations expect from unified communications

Aspect | read more

1800Hotels.ie goes into liquidation with job losses at Contact Centre

It has been reported that Dublin based online travel operator 1800Hotels has gone into liquidation resulting in job losses and disrupted travel plans for hundred or holidaymakers.

1800Hotels | read more

Southend United FC - Even football teams make contact centre staff redundant

League Football club Southend United have announced that due to intense financial pressure that they are making four staff at their contact centre redundant.

Southend FC | read more

Yell from the roof tops as Directory company set to employ additional staff

Online telephone directory company Yell have announced the creation of up to 60 telesales consultant jobs at their Belfast based contact centre.

Yell | read more

The e-Government National Awards 2010 is open for entries

The e-Government National Awards 2010 is now open for entries. Covering eleven categories, the awards recognise the teams and organisations deploying excellence and technological innovation in the way they communicate and interact with citizens and businesses

eGovernment | read more

Frost & Sullivan Recognises Sitel with Customer Value Enhancement in Contact Centre Outsourcing Award for EMEA

Based on its recent analysis of the EMEA contact centre outsourcing market, Frost & Sullivan has recognised global leader Sitel with the 2010 EMEA Customer Value Enhancement Award in Contact Centre Outsourcing.

Sitel | read more

Kwik-Fit Insurance Services - New Owners

Ageas have confirmed the purchase of Insurance intermediary Kwik-Fit Insurance Services (KFIS) for a reported GBP215m with its contact centre unaffected by the sale.

Sitel Awarded Best Retention Strategy in the South West Contact Centre Awards 2010

Sitel’s Exeter Facility was honoured with the Best Retention Strategy award in the South West Contact Centre Awards 2010. The second annual event paid tribute to the successful

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Aspire Outsourcing's Newcastle contact centre goes 'live'

It has been announced that Newcastle based Aspire Outsourcing contact centre has gone 'live' employing 20 telemarketing staff with plans to increase to 50 staff over the next few months with an ambitious target of employing over 250 staff over the next few years.

Aspire | read more

Bellcom celebrates global accreditation award

A Scottish-based contact centre has been recognised by the Customer Contact Association (CCA) for its commitment to world-class customer service.

Bellcom | read more

HEROtsc - Jobs at risk in Bute as LoveFilm contract lost

It has been reported that LoveFilm.com, the DVD rental company, are not looking to renew their contract with HEROtsc and subsequently up to 40 jobs at HEROtsc Bute contact centre could be lost.

HEROtsc | read more

Barclay Communications - Recruitment at Belfast based Call Centre

It has been announced by Belfast Company, Barclay Communications, that they are to recruit 32 st5aff for the company's new 36 seat contact centre.

Barclay Communications | read more

Overseas Banking contact centres still the UK's biggest bugbear

The UK's dislike of overseas banking contact centres have been confirmed by a recently published report by Market research company Mintel.

Outsource | read more

SpeechStorm accelerates IVR growth plans with funding

SpeechStorm®, have announced the completion of a Management Buy Out BO) and initial funding round of 1.8 million pounds.

SpeechStorm | read more

Lloyds Banking Group - It's good news & bad news on job front

On one hand the Banking giant Lloyds Banking Group announced plans to create new jobs and on the other hand they have also announced job cuts in two of their UK based contact centres.

Lloyds Banking Group | read more

Travelzest plc set to open Cheltenham based contact centre

As part of their six month financial report specialised travel operator Travelzest have announced plans to create a new contact centre.

Travelzest | read more