archive News

We have an extensive news archive going back to Jan 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Management Info

Drop down to Search  industry awards - case studies & contracts won/lost

.

Management Info

Drop down to Search outsource - new products - reports & unified communications

 

company information

Search on Companies - What they did, their news & published articles.

 

Play.com - Create 55 Jobs at Wirral based contact centre

Online retailer Play.com have announced the opening of its contact centre in Wirral creating 55 permanent jobs with the intention of employing up to 200 temporary staff leading up to Christmas.

Payday Express' - Trainee Team Leaders success

Participants of the Payday Express Trainee Team Leader course have been promoted and are ready to begin work as Team Leaders.

Fusion Contact Centre - Job boost at Coventry Site

Insurance based company Fusion Contact Centre Services, have announced that the company will be taking on 18 new staff handling the Bennetts Motor Cycle account.

Noble Systems’ Contact Centre Survey Reveals Voice Still Leads All Customer Communication Channels

More than 70 percent of respondents identify phone calls as primary customer service channel, email and social media still far behind.

North East Contact Centre Awards deadline looms

Call centres in the North East can stake a claim in being the region's best by entering this year's North East Contact Centre Awards.

TSYS - Opens New Multi-Media Contact Centre in Milton Keynes

TSYS have announced the opening of a new financial services support centre in Milton Keynes, UK, to better serve the company's growing pan-European client base. The new centre is run by TSYS Managed Services EMEA, a joint venture between TSYS and Dimension Data, an IT solutions and servicing provider.

Jacada enables simple creation of mobile customer service interactions with downloadable App

Available trial version allows Business and IT professionals alike to create customer service flows for mobile devices through Jacada Mobile Agent

Lancashire Police - Five police call centres across Lancashire to be closed

It has been reported that 5 emergency police contact centres are to amalgamated into one at Lancashire Police Headquarters in Hutton commencing March 2013.

ProtoCall One to sponsor Cloud Zone at Genesys G-Force 2012

ProtoCall One, the contact centre solutions and services innovator, will play a leading role at next months Genesys G-Force event in Barcelona, where it will promoting its unique cloud based Genesys SaaS offering to partners and customers.

Clearanswer Call Centres - Announce creation of 50 Jobs

Hull based outsource company Clearanswer Call Centres have announce the creation of 50 new jobs after securing a contract win with TalkTalk.

Zevas Communications - Announce 60 Staff Recruitment Drive

It has been announced that Zevas Communications has started recruiting 50 staff for its Cork base contact centre.

Noble Systems Introduces Web Reports to Power Remote, Mobile Contact Centre Management

Noble Systems have announced the release of Noble® Web Reports, a powerful tool designed to free managers and supervisors from their desks and get them back on the floor where they can manage more effectively.

CCA Research Project - 'The Future of Customer Service 2012'

The Future of Customer Service is a topic clearly of interest to anyone concerned with implementing a contact centre strategy for their business.

2Touch and MGt - Join forces to put on a ‘capital’ show for the digital TV switchover

Two leading players in the UK outsource customer service sector - 2Touch and MGt – have demonstrated how an open and transparent partnership successfully helped to deliver switchover in London. 

HEROtsc - Secure £15m Finance package

Outsourcer HEROtsc have received £14.8 million of funding on the back of recent outsource contracts with Sky and Vodafone.

Atrium Legal Services - 50 Staff expansion at Rossendale based contact centre

Legal claims management company Atrium Legal Services have announced that it is to increase its contact centre workforce by 50 agent positions on the back of the company's rapid growth.

Sinclair Voicenet - Smartvoice Protect - A new PCI Compliance Solution

Sinclair Voicenet has launched SmartVoice Protect, a new PCI compliance solution.  This cost effective solution will help organisations to comply with PCI DSS regulations by ensuring that Sensitive Authentication Data relating to credit and debit cards is not overheard, recorded or stored during telephone-based Cardholder Not Present (CNP) transactions. 

Close Brothers - Close Bristol Call Centre Site

It has been reported that Asset Management company Close Brothers has closed its Chartwell Direct call centre division in Bristol with the operation being transferred to the company's Northwich site.

Noetica - Chosen By The Telegraph Business Club to showcase call Centre Technology in Documentary

Noetica has been chosen by The Telegraph Business Club to feature in a new documentary film highlighting the technology innovations and investments that are being made in UK contact centres

HMRC - Announce recruitment of 1,000 extra staff

It has been announced that HMRC is to recruit up to 1,000 extra staff to overcome  delays in contacting the Government Department through its 17 UK contact centres with the objective of answering 90% of calls.

UK Prisoners employed at Cardiff contact centre as part of work experience scheme

It has been reported that Cardiff based Solar panel and insulation company Becoming Green Ltd, is employing Prisoners from Prescoed Prison to work at their contact centre as part of a work experience scheme implemented by the Ministry of Justice.

Virgin Holidays - 'Outsource' calls back to UK Contact Centre

It has been announced that Virgin Holidays has stopped transferring calls to its Indian based contact   centre as part of changes to its agency support procedure and to capitailse on the success of London 2012 Olympics and subsequent 'feel good factor' for the UK.

Interactive Intelligence - Positioned in Leaders Quadrant of Contact Centre Infrastructure

Report defines leaders as high-viability vendors with broad portfolios, a clear vision of how contact centre needs will evolve, and a proven track record of delivering contact centre products

Journeycall - New Contract = 30 New Jobs

Brechin and Laurencekirk based outsource company Journeycall have announced that  following a contract win with National Railcards they are to employ an additional 30 staff.

Fusion Contact Centre Services - Appointment of a new Contact Centre Manager at Peterborough Site

Fusion Contact Centre Services, part of BGL Group, has expanded its management team with the appointment of a new Contact Centre Manager. Jane Alexander has over 16 years of experience in contact centre management, gained at locally-based travel company, Thomas Cook.

August 2012 - News