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Jan 2005 simply search by month
An extensive supplier database covering the contact centre industry.
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Search on Companies - What they did, their news & published articles.
Play.com - Create 55 Jobs at Wirral based contact centre
Online retailer Play.com have announced the opening of
its contact centre in Wirral creating 55 permanent jobs
with the intention of employing up to 200 temporary
staff leading up to Christmas.
Payday Express' - Trainee Team Leaders success
Participants of the Payday Express Trainee Team Leader
course have been promoted and are ready to begin work as
Fusion Contact Centre - Job boost at Coventry Site
Insurance based company Fusion Contact Centre Services,
have announced that the company will be taking on 18 new
staff handling the Bennetts Motor Cycle account.
Noble Systems’ Contact Centre Survey Reveals Voice Still
Leads All Customer Communication Channels
More than 70 percent of respondents identify phone calls
as primary customer service channel, email and social
media still far behind.
North East Contact Centre Awards deadline looms
Call centres in the North East can stake a claim in
being the region's best by entering this year's North
East Contact Centre Awards.
TSYS - Opens New Multi-Media Contact Centre in Milton
TSYS have announced the opening of a new financial
services support centre in Milton Keynes, UK, to better
serve the company's growing pan-European client base.
The new centre is run by TSYS Managed Services EMEA, a
joint venture between TSYS and Dimension Data, an IT
solutions and servicing provider.
Jacada enables simple creation of mobile customer
service interactions with downloadable App
Available trial version allows Business and IT
professionals alike to create customer service flows for
mobile devices through Jacada Mobile Agent
Lancashire Police - Five police call centres across Lancashire to be closed
It has been reported that 5 emergency police contact centres
are to amalgamated into one at Lancashire Police
Headquarters in Hutton commencing March 2013.
ProtoCall One to sponsor Cloud Zone at Genesys G-Force
ProtoCall One, the contact centre solutions and services
innovator, will play a leading role at next months
Genesys G-Force event in Barcelona, where it will
promoting its unique cloud based Genesys SaaS offering
to partners and customers.
Call Centres - Announce creation of 50 Jobs
Hull based outsource
Clearanswer Call Centres have announce the creation
of 50 new jobs after securing a contract win with
been announced that Zevas Communications has started
recruiting 50 staff for its Cork base contact
Noble Systems Introduces Web Reports to Power
Remote, Mobile Contact Centre Management
Noble Systems have
announced the release of Noble® Web Reports, a
powerful tool designed to free managers and
supervisors from their desks and get them back on
the floor where they can manage more effectively.
Research Project - 'The Future of Customer Service
Future of Customer Service is a topic
clearly of interest to anyone concerned with
implementing a contact centre strategy for
2Touch and MGt - Join forces to put on a ‘capital’ show
for the digital TV switchover
Two leading players in the UK outsource customer service
sector - 2Touch and MGt – have demonstrated how an open
and transparent partnership successfully helped to
deliver switchover in London.
HEROtsc - Secure
£15m Finance package
Outsourcer HEROtsc have received
£14.8 million of funding on the back of recent outsource
contracts with Sky and Vodafone.
Atrium Legal Services - 50 Staff expansion at
Rossendale based contact centre
Legal claims management company Atrium Legal Services
have announced that it is to increase its contact centre
workforce by 50 agent positions on the back of the
company's rapid growth.
Sinclair Voicenet - Smartvoice Protect -
A new PCI Compliance
Sinclair Voicenet has launched SmartVoice Protect, a new
PCI compliance solution. This cost effective solution
will help organisations to comply with PCI DSS
regulations by ensuring that Sensitive Authentication
Data relating to credit and debit cards is not
overheard, recorded or stored during telephone-based
Cardholder Not Present (CNP) transactions.
Close Brothers - Close Bristol Call Centre Site
It has been reported that Asset Management company Close
Brothers has closed its Chartwell Direct call centre
division in Bristol with the operation being transferred
to the company's Northwich site.
Noetica - Chosen By The Telegraph Business Club to
showcase call Centre Technology in Documentary
Noetica has been chosen by The Telegraph Business Club
to feature in a new documentary film highlighting the
technology innovations and investments that are being
made in UK contact centres
HMRC - Announce recruitment of 1,000 extra staff
It has been announced that HMRC is to recruit up to
1,000 extra staff to overcome delays in contacting
the Government Department through its 17 UK contact
centres with the objective of answering 90% of calls.
UK Prisoners employed at Cardiff contact centre as part
of work experience scheme
It has been reported that Cardiff based Solar panel and
insulation company Becoming Green Ltd, is employing
Prisoners from Prescoed Prison to work at their contact
centre as part of a work experience scheme implemented
by the Ministry of Justice.
Virgin Holidays - 'Outsource' calls back to UK Contact
It has been announced that
Virgin Holidays has stopped transferring calls to its
Indian based contact centre as part of changes to its agency
support procedure and to capitailse on the success of
London 2012 Olympics and subsequent 'feel good factor'
for the UK.
Interactive Intelligence - Positioned in Leaders Quadrant
of Contact Centre Infrastructure
Report defines leaders as high-viability vendors with
broad portfolios, a clear vision of how contact centre
needs will evolve, and a proven track record of
delivering contact centre products
Journeycall - New Contract = 30 New Jobs
Brechin and Laurencekirk based outsource company
Journeycall have announced that following a
contract win with National Railcards they are to employ
an additional 30 staff.
Fusion Contact Centre Services - Appointment of a new
Contact Centre Manager at Peterborough Site
Fusion Contact Centre Services, part of BGL Group, has
expanded its management team with the appointment of a
new Contact Centre Manager. Jane Alexander has over 16
years of experience in contact centre management, gained
at locally-based travel company, Thomas Cook.
August 2012 - News
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