archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

September 2005

LBM on Recruitment Drive

Contact centre operator LBM has announced it is to recruit 300 new staff for its

Belfast based facility.

LBM | read more

Garlands Opens Contact Centre Village in Stockton

Garlands Call Centres has opened the doors on the first phase of its new Contact

Centre Village in the Tees Valley region.

Garlands l  read more

Barclays - Sunderland Bank Job Boost

Barclays have announced that it is to recruit more than 250 staff at its  Doxford

International Business Park contact centre.

Barclays | read more

RAC - Need Motoring Assistance? - Then call India!

The RAC have announced that it is transferring up to 200 contact centre jobs from

its Bristol based contact centre to India as part of rationalisation by its parent

company Aviva.

RAC | read more

Report Points to growth For Glasgow Call Centre Industry

A new report into the state of Glasgow’s contact centre sector has found that the

city is well placed to cope with the expected growth of the industry over the course

of the next three years.

Glasgow | read more

Job Cuts at Scottish Power?

Energy giants look set to shed jobs in a bid to save £60m a year although they

would not confirm the exact number of positions going although it was evident that

some jobs at their Scottish based contact centre would be axed.

Customer Service | read more

British Business slow to embrace new Contact Centre technology

British business is yet to embrace the call centre as an integral part of the organisation and is slow to adopt new generation contact centre technologies. That’s according to a recent survey commissioned by Wicom Communications, a leading European provider of all-IP contact centre solutions and VoIP enterprise telephony software.

Technology | read more

Vodafone contact centre set to close

Vodafone have confirmed that it is closing its Birmingham based contact centre

where currently 650 staff work. In a statement the company said the Brindley Place

site would close in early February.

Vodafone | read more
September 2005 - Index