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CallScripter announces latest technology - CallVault
CallScripter have announced the launch of the latest addition to their Contact Centre Software Suite - CallVault. CallVault has evolved due to the increasing need for compliance and constant verification within the Contact Centre industry.
CallScripter have firmly established themselves as professionals in providing simple, yet effective solutions to the industry. With CallScripter's new CallVault solution, today's modern Contact Centres can implement a secure, affordable call recording strategy almost instantly. This exciting solution provides UK business with an affordable, secure and simple method of monitoring telephone activity.
Call recording has become widely accepted as the most reliable method of resolving disputes, and also provides a fail-safe method of training and improving the skills of Contact Centre agents. Working independently of any existing telephony platform, CallVault will record every single inbound and outbound call and store it securely onto the server. Records can then be easily retrieved and interrogated thanks to the simple user interface. Calls are backed up automatically every hour and are stored on a secondary storage device, providing absolute peace of mind at all times.
In keeping with the CallScripter philosophy, CallVault utilises an entirely web-enabled interface that is intuitive, yet remains simple to use. CallVault has been designed as a business-critical application, to provide unrivalled reliability. We utilise Intel XEON-powered Dell servers, which have been proven to be amongst the most reliable on the market.
CallVault is
founded upon the VoiceSafe solution from technology house - C A Solutions (CAS).
Originally concentrating on building technology for the Automotive industry, CAS
was acquired by the Daily Mail and General Trust (DMGT) in 2006 and forms a
cornerstone in the DMGT Digital Division.
13th
September 2008
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