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September 2008

New Plantronics Headset Delivers Superior Comfort and Sleek Design

Plantronics have announced the availability of a new contact centre headset designed to enhance productivity while increasing job satisfaction and agent retention.

Plantronics | read more

XL Holiday collapse causes misery to travelers & Call Centre Staff

Approximately 150 contact centre staff who work for a subsidiary of travel operator XL have been sent home with their jobs in Swansea in jeopardy.

XL Holidays l  read more

Conduit Contract Creates 50 Contact Centre Jobs

Irish based outsource company Conduit have announced that they have won a contract with American company Life Line Screening, a US firm that helps patients identify their risk of developing serious conditions such as strokes or heart disease.

Conduit | read more

Rostrvm Solutions welcomes update to Ofcom dialler policy

Rostrvm Solutions welcomes the publication of Ofcom's "Revised statement of policy on the persistent misuse of an electronic communications network or service" published on the 10th September, 2008 which sets out its guidelines regarding abandoned and silent calls, as it relates to call centre dialers.

Rostrvm | read more

Contact centres receive 420 million complaints each year

"The UK Contact Centre Operational Review - 6th edition (2008)" is a survey of over 200 UK contact centre operations and their HR, technological, strategic and commercial issues

Complaints | read more

CallScripter announces latest technology - CallVault

CallScripter have firmly established themselves as professionals in providing simple, yet effective solutions to the industry. With CallScripter new CallVault solution, today's modern Contact Centres can implement a secure, affordable call recording strategy almost instantly.

CallScripter | read more

 SpokenFor' - Open Brighton Based Contact Centre

SpokenFor' have announced the opening of their 220 seat call centre in the heart of Brighton

SpokenFor | read more

Turbulent times for the Contact Centre Industry

As companies merge and some go under, what are the implications for the Call Centre market as the credit crunch and the wider economic slowdown begins to bite.

CC | read more

Crackdown on Contact Centres bad practices

New guidance for call centres is set to be issued this month to improve direct marketing service, reports a source.

CC | read more

HM Revenue & customs create 350 contact centre jobs

It has been reported that up to 350 new jobs will be created when a contact centre for HM Revenue and Customs opens in Cumbria.

HMRC | read more

CCA Keynote Debate : Recession Bites - Will there be any winners?

Most businesses are now feeling some effects from the economic downturn.

CCA | read more

Crank 999 Calls hinder operation centres

A woman not happy with the ears of her rabbit dialed 999 because a rabbit she bought via a newspaper advert did not have floppy ears

Crank | read more

Westminster Council saves over £6 million using ‘pay by phone’

The Council is using technology from Verrus and outsourced contact centre partner, Converso who are jointly responsible for handling up to 80,000 transactions per week.

Converso | read more

HSBC Set to close Livingstone based Contact Centre

Due to what the High Street Bank claims as being not 'cost -effective', HSBC are set to close their Livingston based contact centre with the anticipated loss of up to 170 jobs.

HSBC | read more

Siemens 'Listeners Report' - call centre professionals' challenges & advice on management

Contact centre's have had a bad press in recent years but Siemens Enterprise Communications' "Listeners Report" shows that these staff are handling more complex customer requests

Siemens| read more
September 2008 - Index