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An extensive supplier database covering the contact centre industry.
Search on Companies - What they did, their news & published articles.
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September 2009 |
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Frost & Sullivan Recognises Teleperformance's Dominance of Contact Centre Outsourcing Market Based on recent analysis of the outsourcing market Teleperformance have been awarded the 2009 EMEA Award for Market Leadership Teleperformance | read more |
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Aspect - Global Leader in Workforce Management Globally, Aspect Contact Centre Solutions owns 31.5 percent of the workforce management market latest contact centre report confirms. Aspect | read more |
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Swinton are desperately seeking 50 agents for their contact centre Insurance Broker, Swinton, have announced the creation of 50 agent positions split between their contact centres based in Norwich and Halifax. Swinton l read more |
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Customer Service Centre boosts service quality Tri-Star Homes has improved customer service efficiency and is answering a higher volume of calls following the opening of a new Customer Service Centre. Customer Service | read more |
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Office Response launches training college UK call centre Office Response is ringing the changes for young job seekers in the city following the launch of a new NVQ training scheme. Office Response | read more |
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Launch enhanced hosted contact centre solution ntl:Telewest have unveiled a new version of Customer Call Manager NTL | read more |
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Poor customer service costs United Kingdom businesses £15.3 B PA Financial services, utilities and telecommunications firms at most economic risk from poor customer service Genesys | read more |
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Convergys Launch Work-at-Home Program in UK Convergys Corporation have announced that it is expanding its highly successful Home Agent program to the United Kingdom. Convergys | read more |
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Threat of closure at Swansea contact centre A contact centre is under the threat of closure with the Bank entering a 3-day consultation period with the centre's 20 staff. INationwide | read more |
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TouchStar CCS to Offer Enhanced Services from Noble Systems Acquisition TouchStar product suite will continue to be developed and supported in the UK TouchStar | read more |
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2 Touch on Recruitment Drive After securing new service contracts with BT, Barclays and EDF Energy, the outsourcer are set to employ 200 additional staff at their Sunderland based operation. 2Touch | read more |
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Release new customer research - measures economic value of service to UK companies Research quantifies the frequency and value of lost relationships due to poor customer service. Research | read more |
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BE Broadband increases customer satisfaction with Transversal Leading broadband provider implements web self-service with the assistance of Transversal BE Broadband | read more |
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Capita Create 200 contact centre jobs It has been announced that insurance company AXA are set to create 200 contact centre jobs Capita l read more |
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Editor for contact-centres.com waits 26 minutes to speak to an agent Virgin Media | read more |
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CyberTech and CallMiner expand contact centre speech Partnership Open and easy-to-use architecture provides best-in-breed speech analytics Cybertech | read more |
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Redundancies announced at Belfast Tour Operator's contact centre Irish based tour operator, Falcon Holidays, are to make 12 staff redundant at their Belfast based contact centre. Falcon | read more |
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Grattan Freemans Mail Order staff informed of call centre closure It has been announced that mail order catalogue company Grattan is to close its Bradford based contact centre with the loss of over 500 staff. Grattan | read more |
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Companies are looking to contact centres to drive more business value in tough economic times Dimension Data's Benchmarking Report indicate that the contact centre industry is entering the next stage of evolution in communicating with customers Dimension Data | read more |
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LBM improves service levels with ntl:Telewest LBM have deployed a high speed voice and data network from ntl:Telewest Business in order to improve service levels and reduce the costs of its 125 million annual calls. LBM | read more |
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CJ Garlands - Tough financial times for North-East Outsourcer Garlands are being hit hard by the recession having recently reported a significant drop in both sales & profits. Garlands | read more |
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Every little helps as Supermarket Giant takes on staff at Prescott contact centre Due to the success of both its Mobile and Broadband service Tesco have announced the creation of 100 contact centres. Tesco | read more |
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Release new customer research - measures economic value of service to UK companies Research quantifies the frequency and value of lost relationships due to poor customer service. Research | read more |
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BE Broadband increases customer satisfaction with Transversal Leading broadband provider implements web self-service with the assistance of Transversal BE Broadband | read more |
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Capita Create 200 contact centre jobs It has been announced that insurance company AXA are set to create 200 contact centre jobs Capita l read more |
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Fusion Contact Centres announce closure of Peterlee contact centre A contact centre which celebrating its opening in March 2007 has announced the closure 180 staff being affected. Fusion | read more |
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T-Mobile & Orange Announce details of merger - What happens to staff at their contact centres? T-Mobile and Orange have announced plans to merge the two companies creating Britain's largest mobile phone operator with 28.4 million customers. tMobile | read more |
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nGenera CIM Powers Digital UK Contact Centre at Scottish based contact centre Customer Interaction Management tools help digital switchover company provide high quality customer service via phone, email and web self-service channels nGenera | read more |
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John Lewis - Will Manchester be the site of their new contact centre? It has been widely reported that high street retailer The John Lewis Partnership has Shortlisted four buildings in Manchester to site two 40,000 sq ft contact centres. Genesys | read more |
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Aspect Receives Highest Reporting Score in Datamonitor Decision Matrix of Analytics Vendors Aspect has achieved the highest score among all vendors for reporting within the Datamonitor Decision Matrix of Analytics Vendors. Aspect | read more |
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Announces Acquisition of Assets from TouchStar Noble Systems has acquired TouchStar’s assets, including the TouchStar brand and all intellectual property. Noble Systems | read more |
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Carole Nash Shortlisted for four Honours at Contact Centre Awards Specialist motorcycle insurance broker Carole Nash Insurance has been Shortlisted for four Honours at the North West Contact Centre Awards 2009. Carole Nash | read more |
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Noetica delivers Improved Agent Productivity With Launch Of SynthesysTM Version 4.1 Noetica will address the challenge of optimising agent and contact centre productivity at Call Centre Expo 2009, with the launch of the new version of Noetica SynthesysTM Noetica | read more |
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