archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

Cybertech Introduces Industry's First Unlimited Scalability Call Recording software
New CyberTech Release 6 also introduces industry leading capabilities and resilience

CyberTech have announced the immediate availability of CyberTech MAX, an unlimited scalability recording platform that can support upwards of 40,000 recording channels. Under the guise of CyberTech Release 6, the company is also announcing CyberTech Myracle Plus, an SMB-specific recording platform capable of supporting 192 channels. These new open software-based solutions are designed to address the growing needs of mission-critical environments such as the financial and emergency services industries.

CyberTech MAX enables organisations to centralise their call recording operations in both traditional and IP telephony environments by linking multiple recording servers. This easy to deploy core server provides users with centralised administration, storage and search and replay. It also allows for the rapid search and replay of calls from any location.

CyberTech Myracle Plus is a highly secure and resilient call recording system designed for the unique requirements of the small- to medium-sized business (SMB) space. It provides a single, integrated system for the recording of phone extensions, trunks, VoIP, screen activity and call data. Myracle Plus can scale up to 192 channels and offers the industry’s lowest per-channel price and ongoing maintenance costs. The system also provides a seamless upgrade path to more scalable solutions including CyberTech PRO (4000 channels) and CyberTech MAX (unlimited channels).

“Traditional legacy recording systems require costly and timely forklift upgrades to newer solutions,” said Ad Ketelaars CEO, CyberTech International. “With the rollout of both MAX and Myracle Plus, we have introduced two new platforms that can easily scale upward to 40,000 channels with only a simple software upgrade. This will significantly reduce hardware investment and ongoing costs of ownership.”

2nd September 2010

  

September 2010 - Cybertech Introduces Industry's First Unlimited Scalability Call Recording software